Mohammad Nikkhah Baghbaderani

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Working with the Service Board ticket system.
• User management with Active Directory.
• SCCM, software deployment, and patching.
• Server management.
• Firewall-Support
• Server backups with Veeam software.
• Management of printers and scanners under server control.
• Email and user account management with Microsoft Exchange and Microsoft 365.
• Hardware replacement and laptop repairs

• Provided exceptional customer support, addressing concerns and troubleshooting complex technical issues.
• Analyzed system performance data to identify areas for improvement, driving continuous optimization efforts across the organization.
• Managed inventory of hardware components and software licenses, ensuring availability of necessary resources for ongoing projects.
• Evaluated potential risks associated with proposed integrations, developing effective mitigation strategies as needed.
• Imaging processes from all operating systems (iOS, Mac, Android, Windows, and Linux).
• Autopilot Microsoft
• SAP (Zint Process, Move Process)
• Software installation (iOS, Mac, Android, Windows, Linux).
• Configuration (Switch, Router and Server)
• Software quality process for each device
• Microsoft 365

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• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
• Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
• Increased user satisfaction through effective communication and timely resolution of support tickets.
• Rollout
• Manage email.
• Installation of security cameras.
• Solving problems with different devices, including printers, scanners, desktop and laptop computers, handheld devices, and servers.
• Commissioning and installation of upgrades, repairs, maintenance programs, and data transfers.
• Technical support for all employees.
• Assistance with a variety of issues.
• Installation and commissioning of new IT jobs for new employees.
• Installation macOS, Troubleshooting by devices (Laptop, PC). Scanner. Printer...) And mobile devices (Android, iOS).
• Repair Hardware and Software, iOS, Apple devices.

• Maximized revenue by upselling additional services or promotional packages when appropriate.
• Supported venue security efforts by verifying identification, when necessary, for age-restricted events.
• Ensured compliance with all applicable regulations governing ticket sales, refunds, and exchanges.
• Streamlined ticket purchasing process for improved efficiency and reduced wait times.
• Manage email.

• Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Enhanced product reliability through thorough functional, regression, and performance testing.
• Designed testing scenarios for usability testing.
• Analyze charging and discharging device by PORT PILOT software.
• Problem solving of technical and hardware problems.
• Work with brightness software to test the brightness of devices.
• Soldering hardware parts

• Present and develop BPMS software to commercial companies

• Installation and setup of CCTV cameras.
• Installation and setup of antennas.
• Installation of racks
• Configuration of switches and access points
• Cabling
• Patching

• Sell and support of computer products and network devices.
• Installation, Mac OS Troubleshooting by devices. (Laptop PC, Scanner, Printer, ...) And mobile devices (Android, iOS).
• Repair Hardware and Software, iOS, Apple devices.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.