Mohammad Reza Askaripour

• Managed daily performance metrics, identifying areas for improvement and implementing corrective actions accordingly.
• Oversaw budget management for the department, optimizing resource allocation to maximize operational efficiency.
• Maintained strong working relationships with key stakeholders such as airport authorities, customs officials, and airline representatives to ensure smooth operation of the facility.
• Enhanced customer satisfaction levels with proactive problem-solving and timely resolution of complaints.
• Facilitated effective communication among team members during emergencies or operational disruptions to keep airport services running smoothly.
• Collaborated with airlines to maintain compliance with industry regulations and standards, ensuring safe operations at all times.
• Implemented process improvements that increased overall productivity while reducing operating costs across different areas of the airport services department.
• Fostered a positive work environment by promoting open communication channels amongst team members and recognizing individual achievements when appropriate.
• Increased on-time departure rates through effective coordination between ground operations teams.
• Reduced wait times for passengers by effectively managing staff resources during peak periods.
• Improved airport operations efficiency by streamlining passenger check-in and boarding processes.
• Balanced staffing needs with available resources in order to maintain optimal efficiency levels throughout the Airport Services department.
• Oversaw fueling, cargo management, and departure of aircraft at busy 20 facility with 1 daily departures and arrivals.

• Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
• Used airline computer system to create airline tickets and boarding passes.
• Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
• Implemented updated operational policies that improved overall workflow efficiency.
• Collaborated with security personnel to ensure adherence to airport safety regulations and protocols.
• Coordinated with ramp agents to successfully store, remove and transport customer baggage.
• Coordinated with airline personnel to address any flight delays or cancellations, minimizing passenger inconvenience.
• Maintained a clean and organized work environment, contributing to an efficient and pleasant atmosphere for both staff and passengers.
• Coordinated prompt responses to gate emergencies by closely working alongside medical teams and airport security personnel.
• Managed lost-and-found services efficiently which resulted in successful recovery of passenger belongings.
• Recommended 10 corrective measure to handle customer complaints, decreasing complaints by 20%.
• Introduced complex baggage screening system, increasing screening accuracy 8%.

• Evaluated effectiveness of existing control systems to identify areas where improvements could be made or new technologies implemented for increased efficiency.
• Played key role in driving continuous improvement initiatives within organization's Project Controls Engineering department.
• Reduced risk exposure by conducting thorough risk assessments and proactively addressing potential issues before escalated.
• Provided valuable input during bid review process by analyzing proposed work scopes compared against estimated budgets and schedules.
• Championed culture of collaboration and open communication within Project Controls Engineering department, facilitating shared learning and continuous improvement.

• Negotiated, facilitated, and managed real estate transactions.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Advised clients on market conditions and property value for informed decision-making.
• Communicated with clients to understand property needs and preferences .

Strategic Planning, inventory management, Customer engagement, Marketing initiatives, Financial oversight.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Promoted business via social media to generate leads and maximize brand identity.

Product knowledge, customer engagement, sales strategy, Team collaboration,

• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Developed relationships with clients for increased loyalty and repeat business.
• Worked to build relationships with customers and built potential for additional sales.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Exceeded monthly targets by diligently following up on leads and closing deals promptly.