Mohammed Alhanouti

• Profit and loss management: Control personnel costs and develop strategic layouts, merchandising , Customer Service and Events in the Store..
• Supervised employees for exceptional store operations, customer retention and positive brand experiences.
• Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
• Planned and assigned workload by delegating tasks and directing team members.
• Maintained quality through training and coaching during daily activities.
• Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.

• Designed catering packages to increase sales and customer experience.
• Maximized quality assurance by completing frequent line checks.
• Hired and trained both permanent and temporary staff members.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Increased sales by offering advice on purchases and promoting additional products.
• Demonstrated features, answered questions and offered solutions.
• Trained new employees on customer service, money handling and organizing strategies.
• Presented professional image consistent with company's brand values.

I studied for 5 semesters and dropped out