Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Hi, I’m
Mohanad Hany
Back Office Specialist
Düsseldorf
Summary
Overview
6
years of professional experience
5
years of post-secondary education
Work History
Telus Digital
Back Office Specialist
3 2024 - Current
Job overview
- Maintained a high level of confidentiality, safeguarding sensitive information pertaining to company operations and client transactions.
- Managed approximately +250 different content on daily basis.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
.
Career Break & Relocation
07.2023 - 03.2024
Job overview
- Integrating into German society by intercultural training, learning German, and engaging in volunteering services.
ExxonMobil
Deputy Terminal Manger
07.2022 - 06.2023
Job overview
- Optimized interregional supply by balancing local supply needs, proposing adjustments to supply strategies, and identifying CAPEX requirements.
- Responsible for all the operational costs (OPEX), budgeting, and planning: prepare annual plan, monitoring of OPEX status.
- Supply chain planning and logistics to maintain coverage of forecasted plan.
- Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
- Increased productivity by developing comprehensive project timelines and monitoring progress closely.
ExxonMobil
Terminal Supervisor
06.2018 - 06.2022
Job overview
- Planned and organized the daily product receipt operation, import, and export cargo, overseeing more than 6 million L per day. Regarding time schedule and quality acceptance in accordance with the company's guidelines.
- Collaborated with Plant/Operations teams to gather capacity information, converting demand projections into actionable capacity requirements, and identifying underutilized work centers.
- Implemented efficient emergency response plans, ensuring compliance with state regulations and supporting global operational emergency response execution.
- Managed collaboration of cross-functional departments to ensure process efficiency.
- Responsible for SHE (LPS) program delivery to all terminal staff to improve operational excellence.
Education
Loughborough UniversityLoughborough, United Kingdom
Bachelor of Science in Mechanical Engineering
01.2012 - 01.2017
University Overview
Skills
Leadership Management
Training
Training
- 2023, Lean & Six Sigma Yellow belt, ExxonMobil - Project mangment
- 2023, ExxonMobil – Process sefty
- 2023, ExxonMobil – HAZOP
- 2023, ExxonMobil – Loss Prevention System
- 2021, ExxonMobil – Hazard and operability Analysis
Languages
English
Bilingual or Proficient (C2)
Deutsch
Elementary (A2)
Arabic
Bilingual or Proficient (C2)
Accomplishments
Accomplishments
- Maintained a 4 years zero incident site ongoing operations at ExxonMobil Cairo Fuels Terminal.
- Achieved Gold medal in Robogames 2016 in the walker challenge at San Francisco, USA.
- Recognized With Mobil Hero award for achieving a 3rd party through put with increase of 32% in Q1 23 vs Q4 22 as Account Manger for 3rd party companies, .
- Exceeded annual revenue targets by an average of 28% as Operation supervisor (ExxonMobil).
- Recognized With Mobil Hero award for achieving highest volume recorded in a cluster with 25% increase (2021) by leading a team of employees as Terminal Supervisor (ExxonMobil)
- Achieved an EM global record of the lowest Terminal unit cost, with a total 10% cost reduction 2022 as Operation supervisor (ExxonMobil)
- Digitalized multiple operational processes to be more efficient and perform data analysis to help enhance the customer experience as Terminal Supervisor (ExxonMobil)
Hobbies
Hobbies
- Hiking.
- SimRacing
- Car maket assembly.
- Formula 1.
- Weight lifting.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
SAP
SolidWorks
MS office
Timeline
Career Break & Relocation
.
07.2023 - 03.2024
Deputy Terminal Manger
ExxonMobil
07.2022 - 06.2023
Terminal Supervisor
ExxonMobil
06.2018 - 06.2022
Loughborough University
Bachelor of Science in Mechanical Engineering
01.2012 - 01.2017
Back Office Specialist
Telus Digital
3 2024 - Current
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