Mohit
Berlin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Food and Beverage Manager with over 10 years of experience in Hospitality Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Food and Beverage Manager
BMD The Grand, Bhilwara
Bhilwara, Rajasthan, India
07.2021 - 12.2021
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions to reduce overall complaints and increase sales.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Managed over 30 calls per day related to sales or bookings and increased sales by 15%.
Restaurant Manager
Chicago Pizza ( A.V Enterprises)
Gurgaon, Haryana, India
12.2018 - 06.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment and supplies
Restaurant Manager
Chicago Pizza & Fab Grab (A Unit Of Tristar F&B)
Gurgaon, Haryana, India
11.2015 - 12.2018
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Prepared for and executed new menu implementations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Assistant Cafe Manager
Cafe Coffee Day
Mumbai & Chandigarh, India
11.2013 - 10.2015
- Trained café employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Filled in for absent employees in any position in café, keeping operations efficient even when short-handed.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy
Captain Waiter
Seven Island Brewery Pvt. Ltd.
Mumbai India
12.2012 - 10.2013
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Coordinated dining room staff schedules to provide adequate floor coverage.
- Supported needs of 16- person wait staff who attended to specific needs of countless customers daily for Dine-In restaurant with social relevancy and intentionality
Guest Service Associate
Hotel Royal Orchid Central
Vadodara, India
07.2011 - 11.2012
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction by 20%.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
Industrial Trainee
Hotel St. Lourn Tower
Ahmedabad, India
01.2010 - 06.2010
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
- Tracked daily performance of all operation teams to identify and monitor deficiencies.
- Disassembled and assembled equipment for repair, cleaning and maintenance.
- Performed maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
Education
Masters in Hospitality, Tourism & Event Management - Hospitality, Tourism & Event Management
Berlin School of Business And Innovation
Berlin, Germany09.2023
Bachelor of Science - Hotel Management And Catering Technology
Uttar Pradesh Technical University
Lucknow, India03.2012
High School Diploma -
Board of Higher Secondary Education
Bhiwani, India03.2008
GED -
Board of Higher Secondary Education
Bhiwani, India03.2006
Skills
- Managing Deliveries
- Money Handling
- Investigating Complaints
- Front of House Management
- Food and Beverage Management
- Staff Scheduling
- Staffing and Sales Reporting
- Monitoring Food Preparation
- Employee Performance Evaluations
- Guest Satisfaction
- Supply Ordering and Management
- Profit and Loss Control
- Catering Supervision
- Equipment Maintenance
- Guest Relations
- Monthly Forecasting
- Backing Procedures
- Waste Reduction
- Disciplinary Action
- Restaurant Operation
- P&L Responsibility
- Maximizing Profitability
- Safe Food Handling Practices
- Vendor Negotiations
- Work Assignments
- Rotation Procedures
- Food Consumption Estimates
- POS Inventory System Operation
- Standard Operating Procedures Maintenance
- Storage Organization
- Teamwork and Collaboration
- Catering Services
- POS Terminal Operations
Hobbies
- Cooking
- Reading
- Internet Surfing
- Traveling
- Gaming
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Food and Beverage Manager
BMD The Grand, Bhilwara
07.2021 - 12.2021
Restaurant Manager
Chicago Pizza ( A.V Enterprises)
12.2018 - 06.2020
Restaurant Manager
Chicago Pizza & Fab Grab (A Unit Of Tristar F&B)
11.2015 - 12.2018
Assistant Cafe Manager
Cafe Coffee Day
11.2013 - 10.2015
Captain Waiter
Seven Island Brewery Pvt. Ltd.
12.2012 - 10.2013
Guest Service Associate
Hotel Royal Orchid Central
07.2011 - 11.2012
Industrial Trainee
Hotel St. Lourn Tower
01.2010 - 06.2010
Masters in Hospitality, Tourism & Event Management - Hospitality, Tourism & Event Management
Berlin School of Business And Innovation
Bachelor of Science - Hotel Management And Catering Technology
Uttar Pradesh Technical University
High School Diploma -
Board of Higher Secondary Education
GED -
Board of Higher Secondary Education