Mokhtar Saad

• Oversee and lead the Key Accounts team across various industry verticals (e.g., Retail, FMCG, Oil & Gas, E-commerce, and Telecommunications).
• Build, maintain, and strengthen long-term strategic relationships with key customers across multiple industries, ensuring tailored solutions to meet specific sector needs.
• Act as the senior escalation point for all client issues, ensuring prompt resolution and continuous service improvements.
• Conduct in-depth performance reviews with key accounts, identifying new opportunities for upselling, and cross-selling additional services.
• Align with operations to customize warehouse and road management solutions specific to each vertical's unique requirements.
• Implemented strategic pricing models, optimizing profit margins without compromising client relationships.
• Increased profitability by negotiating favorable contract terms with suppliers and clients.
• Coordinated efforts with legal teams to ensure contracts were compliant with industry regulations while protecting company interests.
• Define and implement targeted sales strategies for each vertical, aimed at expanding the 3PL warehousing business across different industry segments.
• Lead the sales team to identify and pursue new business opportunities within core verticals, driving revenue growth and market share.
• Collaborate with internal stakeholders to design and deliver customized service packages for different sectors, ensuring competitiveness in pricing and service offerings.
• Build relationships with high-profile potential clients across sectors, focusing on long-term partnerships and contract renewals.
• Lead the CI team in implementing lean methodologies to optimize warehouse processes and drive value-added services, particularly across high-volume verticals like Retail, FMCG, and E-commerce.
• Develop tailored commercial strategies for each vertical, ensuring alignment with market demands and customer needs.
• Lead contract negotiations and pricing strategies, offering differentiated services for clients in sectors like automotive, where logistics speed and accuracy are critical.
• Collaborate closely with HR, Operations, Finance, and IT to ensure that commercial goals are supported by operational capacity and technological infrastructure.
• Ensure that CI initiatives and sales strategies align with warehouse capabilities and sector-specific service level agreements (SLAs).
• Provide cross-functional teams with insights on emerging trends within various verticals, ensuring the business adapts to shifting market conditions and customer demands.
• Present commercial performance reports and strategic growth plans to senior leadership, showing results by industry segment (e.g., revenue from FMCG vs.). Retail).
• Lead, mentor, and develop the Key Accounts, Sales, and CI teams to ensure high performance and talent growth.

• Responsible for managing warehouses, distribution, and VAS for the East and West areas.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
• Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
• Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
• Oversaw workforce management planning, volume predictions and capacity planning.
• Spearheaded process improvements to reduce errors and increase overall quality in operations management.
• Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
• Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
• Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
• Improved operational efficiency by streamlining processes and implementing innovative strategies.
• Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
• Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
• Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
• Streamlined operations workflows, resulting in significant time and resource savings by identifying and eliminating process bottlenecks.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Responsible for managing warehouses, distribution, and VAS in 10th of East Cairo.
• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
• Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.

• Manage the operations of the client (inbound, outbound, picking, shipping, physical count) according to UTI procedures and client guidelines.
• Follow up on the performance, attitude, and appearance of the employees according to UTI principles. Providing a visual workplace environment.
• Review the daily security audit. Ensure that the HAZMATs are stored according to the MSDS. Make monthly invoices.
• Control the process of the contractors and services suppliers. I shared the KPI with the employees.
• Integrated warehouse operations with existing and new business processes.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
• Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
• Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
• Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
• Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
• Employee's records. Communicating with the client. Handling the issues. Ensure that all the processes are documented and controlled.

• Developed standard operating procedures for team to follow and maintained records of activities.
• Evaluated team performance and provided feedback on areas requiring improvement.
• Communicated with warehouse team leader on carrier issues, STO information, and weekly productivity metrics.
• Monitored employee performance and advised managers on necessary improvements to meet targets.
• Optimized space utilization for increased storage capacity with thoughtful warehouse layout planning.
• Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
• Forecasted consumer demand to plan ordering of necessary products and resources for warehouse to meet demand.
• Helped keep inventory accurate by overseeing daily cycle counts.
• Managed the receipt, storage, and dispatch of goods to ensure timely delivery to customers.

• Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
• Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
• Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
• Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.

Dealing with customers telephonically to market the international line for people in the USA.