Dynamic Behavioral Health Case Manager III at Stevenson House Detention Center, adept in crisis intervention and client advocacy. Successfully enhanced therapeutic outcomes, leading to a 20-35% improvement in student performance. Proven expertise in regulatory compliance and data analysis, ensuring effective service delivery and safety for vulnerable populations.
Overview
17
17
years of professional experience
Work History
Behavioral Health Case Manager III
Stevenson House Detention Center
Milford
02.2024 - Current
Responsible for managing the behavioral health of all youths detained at the detention center, including interviewing patients, clients, family members, and/or persons deemed necessary to obtain the most complete case history
Refers or assigns cases to appropriate units or staff for effective service delivery
Maintains a caseload, providing therapeutic treatment to clients and families
Provides consultation to staff to enable them to intervene in crisis situations or directly handle explosive situations
Provides consultative services to state and private agencies
Multidisciplinary Team (MDT) Coordination Specialist
Office of the Child Advocate of the State of Delaware
11.2022 - 11.2023
Provide a timely review and analysis of child sexual abuse, sex trafficking, death, drug ingestion, and serious physical injury cases
Ensure timely and accurate documentation and child victim case information maintenance in the Office of the Child Advocate Case Management System (Apricot)
Utilize available systems, such as the Division’s database (FOCUS) and the Delaware Criminal Justice Information System (DELJIS), to monitor cases until final criminal and civil disposition
Consult with statewide chiefs of police and detectives to monitor the investigations
Examine and address multidisciplinary compliance with departmental policies and procedures and state and federal regulations
Analyze collected data on child victims and make recommendations to the Director and Deputy Director for changes
Advocate for individual child victims when system breakdowns occur
Review and enter data pertaining to substance-exposed infants and their families
Coordinate, facilitate, and participate in statewide standard and special MDT Case Review Meetings
Prepare and distribute referrals to the MDT members for cases of serious physical injury, death, drug ingestion, and juvenile trafficking and schedule MDT meetings for each within 48-72 hours
Make reports to the Division of Professional Regulation when there are allegations of child abuse against a professional in Delaware
Participate in various child welfare committees and meetings
Family Crisis Therapist & Investigation Worker
State of Delaware
09.2015 - 11.2023
Investigate the safety of the children and the home along with documenting the interviews of all involved individuals
Facilitate family team meetings and participated in team decision-making meetings for the child's best interest
Coordinate investigation with the multidisciplinary team, including police and medical providers involved with the family/child
Work with agencies and counseling services to help families and children obtain services such as housing, counseling, and alcohol/drug treatment
Elementary and Middle School Counselor
Caravel Academy
Bear
08.2008 - 08.2015
Creation of a mentoring program for new middle school students
Assist with the implementation of a school-wide Character Education Program
Supervise nationally standardized testing for students in grades K-8
Creation of a support & leadership group for middle school students, Circle of Support, that empowers youth to dream more, do more, and inspire others
Led a middle school advisory group on topics that cover the ASCA (American School Counselor Association) National Model
Facilitated a variety of group counseling for all grade levels, such as self-esteem, study skills, self-control, and bereavement, which positively impacted the students socially and academically by raising their test scores by 20-35%
Facilitation of the Junior Achievement career and Second Step programs to 7th and 8th grade
Provided supervision of Wilmington University Interns from 2010-2015
Education
Ph.D. - Philosophy of Psychology in Counseling Psychology
National University
Washington, DC
04.2025
M.Ed. - School Counseling, K-6/6-8
Wilmington University
Wilmington, DE
01.2002
B.A. - Educational Studies
The University of Delaware
Newark, DE
01.1997
M. Ed. - K-6 Teaching/20 Credits Earned
Wilmington University
Wilmington, DE
Skills
Case management
Therapeutic assessment
Crisis intervention
Data analysis
Regulatory compliance
Client advocacy
Mental health assessment
Time management abilities
Suicide risk assessment
Counseling and coaching
Behavioral health
Affiliations
American Psychological Association (APA), Graduate Student Member, 2025
Shellene Ball, Psy.D., Psychology Supervisor, Division of Youth and Rehabilitative Services, 253 N. E. Front St., Milford, DE, 19963, 302-633-2628
Renee Ciconte, Division Director, Division of Youth and Rehabilitative Services, 1825 Faulkland Rd., Wilmington, DE, 19805, 302-633-2621
Rebecca Richmond, Psy. D., Deputy Director, Division of Youth and Rehabilitative Services, 1825 Faulkland Rd., Wilmington, DE, 19805, 302-633-2626
Additional Coursework
M. Ed., K-6 teaching, Wilmington University, 2004-2005
20 credits earned
Leadership Experience
President, Caesar Rodney High School Cross Country Boosters, 2016-2017
Professional Development Committee Member, Delaware School Counselor Association, 2015-2016
Advisor, National Junior Honors Society, 2012-2014
Assistant Coach, Middle School Track and Field, 2014
Middle School Cross Country Coach, 2014
Religious Educator, Holy Cross Church of Dover, DE, 2013-2015
Treasurer, Delaware School Counselor Association, 2011-2015
Newsletter Chair, Delaware School Counselor Association, 2008-2011
Advisor, Jefferson Awards for Caravel Academy’s grades 9-12, 2008-2015
Judge, Odyssey of the Mind for Caravel Academy, 2008-2012
Coach, Odyssey of the Mind for Holy Cross School grades 4-6, 2005-2006
Timeline
Behavioral Health Case Manager III
Stevenson House Detention Center
02.2024 - Current
Multidisciplinary Team (MDT) Coordination Specialist
Office of the Child Advocate of the State of Delaware
11.2022 - 11.2023
Family Crisis Therapist & Investigation Worker
State of Delaware
09.2015 - 11.2023
Elementary and Middle School Counselor
Caravel Academy
08.2008 - 08.2015
Ph.D. - Philosophy of Psychology in Counseling Psychology
National University
M.Ed. - School Counseling, K-6/6-8
Wilmington University
B.A. - Educational Studies
The University of Delaware
M. Ed. - K-6 Teaching/20 Credits Earned
Wilmington University
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