MONANKA DAVID MWITA

• Providing 24/7 monitoring and first-level troubleshooting for transport and IP infrastructures.
• Supporting deployment and management of L2VPNs, L3VPNs, and SDH (P2P/P2MP) solutions.
• Planning, designing and optimizing IP/MPLS networks across the Bayobab Core Network.
• Ensuring restoration of capacity in events like submarine or terrestrial cable cuts.
• Liaising with various regional network teams and supporting global network expansion initiatives.
• Identifying capacity requirements based on market trends and network usage.
• Recommending network improvements for scalability, efficiency and modernization.
• Producing, maintaining and updating high‑quality architectural designs (HLDs/LLDs).

Key achievements:

• Reduced NOC escalation frequency through structured knowledge transfer and training programs.
• Reduced MTTR Through Proactive Monitoring and Fault Management
• Enhanced Network Availability and Service Continuity Across Core Infrastructure
• Improved Network Resilience During Major Cable Outages
• Strengthened Documentation and Network Visibility

• Led 2nd-line support operations across HFC, GPON, IP/MPLS, and metro fiber networks.
• Managed technical escalations, providing root-cause analysis to resolve recurring issues.
• Reduced recurring network issues through root cause analysis
• Analyzed network performance data to flag service issues and guide resolution.
• Drove cross-functional projects, aligning initiatives with customer retention and growth objectives.
• Mentored technical support teams and frontline staff, enhancing service quality.

Key Achievements:

• Enhanced customer experience & retention through process improvements
• Implemented enhancements to customer lifecycle and onboarding experience to streamline processes.
• Reduced operational costs by implementing a remote management solution for wi-fi extenders, eliminating the need for on-site technician visits for routine tasks such as credential updates and device resets.

• Provided first-line troubleshooting and escalated unresolved faults.
• Supported back-office operations for field and contractor teams.
• Troubleshot customer complaints and internal network issues (HFC, VOIP & GPON).
• Documented and managed local network change activities.
• Liaised between technical and customer service teams to resolve client issues.

Key achievements:

• Improved First-Level Resolution and Escalation Efficiency
• Enhanced Cross-Team Coordination and Service Delivery
• Strengthened Network Operations and Support Effectiveness

• Managed LAN/WAN networks and performed IP configuration on various devices.
• Installed and maintained CCTV systems and provided IT support.
• Oversaw project teams and prepared related documentation and budgets.

Key Achievements:

• Successfully delivered lan/wan network deployments across projects
• Enhanced physical security and IT infrastructure reliability
• Led project coordination and cost management

• Commissioned and decommissioned satellite links while managing IP configurations for optimal service.
• Monitored VSAT link performance and troubleshot network issues to ensure reliability.
• Successfully Commissioned and Managed Satellite Network Services

Key Achievements:

• Improved VSAT Link Reliability Through Proactive Monitoring and Troubleshooting
• Enhanced Operational Reporting and Customer Support Efficiency
• Generated weekly reports and supported CRM processes to enhance customer engagement.