Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Durante

Bear

Summary

Dynamic Practice Manager at Kirkwood Dental with expertise in workflow management and staff development. Successfully enhanced patient satisfaction through streamlined processes and improved team performance. Proven ability to implement policies ensuring regulatory compliance while fostering a collaborative environment. Recognized for strong decision-making skills and commitment to high-quality patient care.

Overview

20
20
years of professional experience

Work History

Practice Manager

Kirkwood Dental
08.2005 - 03.2025
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Supervised team of Number office personnel.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
  • Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
  • Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
  • Conducted regular staff training sessions to ensure high levels of patient service and care.
  • Improved patient flow through office by redesigning check-in and check-out processes.
  • Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
  • Streamlined communication between different departments, leading to more cohesive patient care.
  • Improved operational workflows, which allowed for increase in number of daily patient appointments.
  • Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Education

Glasgow High School
Newark,De

Skills

  • Schedule management
  • Practice management
  • Staff management
  • Workflow management
  • Policy implementation
  • Records management
  • Policy and procedure development
  • Employee performance
  • Electronic health records
  • Payroll administration
  • New hire training
  • Staff development
  • Supplies ordering
  • Human resources
  • Regulatory compliance
  • Marketing
  • Policy development
  • Bookkeeping
  • Managing files and records
  • Workflow efficiency
  • Clinical improvement initiatives
  • HIPAA and OSHA regulations
  • Decision-making
  • Staff supervision
  • Employee work scheduling
  • Clinical staff management
  • Employee supervision
  • HIPAA guidelines
  • Profit improvements
  • Certified in CPR/AED

Timeline

Practice Manager

Kirkwood Dental
08.2005 - 03.2025

Glasgow High School

Similar Profiles

CREATE PROFILE
Monica Durante