Monica Kommer
Munich, Germany
Kurzprofil
Results-driven Customer Success and Engagement professional with 10+ years of experience managing enterprise accounts, partner programs, and large-scale digital transformation initiatives across EMEA. Proven track record driving adoption, retention, and expansion of SaaS, cloud, and edge computing solutions by aligning executive stakeholders and cross-functional teams. Skilled in customer onboarding, success planning, and translating complex technical requirements into data-driven execution strategies. Fluent in German, English, Spanish, and Italian, with extensive experience in multinational environments.
Übersicht
14
14
years of professional experience
1
1
Certification
Berufserfahrung
Career Break
Personal Leave
2025.10 - 2026.04
- Time off to support a close family member.
- Now fully available and committed to next professional step.
Senior Program Manager Partner & Customer Success
VMware
Munich
2020.07 - 2025.10
- Led complex, multi-workstream succcess programs across EMEA, enabling enterprises and partners to adopt and operationalize advanced cloud networking and security solutions.
- Led VMware’s first Edge Compute platform deployment with a global manufacturing customer, coordinating cross-functional and multivendor collaboration, this program had C-level visibility.
- Served as Regional Lead for Ready Set GO, onboarding and enabling service providers to operationalize and market SD-WAN and SASE solutions in EMEA.
- Collaborated with Sales, Marketing, and Product to create scalable enablement frameworks and joint business plans.
- Introduced JIRA and Confluence for project tracking and leadership reporting, improving operational transparency.
- Delivered data-driven insights, structured governance frameworks, and executive reporting to improve program performance, strengthen stakeholder engagement, and increase visibility into risks, timelines, and ROI.
Project Manager
EQS AG
Munich
2018.10 - 2020.06
- Led customer onboarding and digital transformation projects for EQS’s SaaS investors' relations & compliance platform.
- Managed data migration and coordinated cross-functional project delivery for high-value enterprise clients.
- Developed structured onboarding processes to accelerate customer time-to-value and retention.
Manager Key Account
company bike solutions GmbH
Munich
2016.04 - 2018.09
- Owned customer onboarding programs for enterprise clients, improving operational workflows and satisfaction.
- Defined renewal and churn-prevention strategies that strengthened long-term relationships.
Executive Assistant
CAMCIG
Guatemala
2015.01 - 2016.02
Intern
BMW Group AG
Munich
2013.03 - 2013.09
Intern
Laurél GmbH
Munich
2012.02 - 2012.07
Ausbildung
Master of Arts - International Business Management
Hochschule Rosenheim University
Rosenheim, Germany 2013 - 2015
Bachelor of Arts - International Business Management
Hochschule Furtwangen University
Villingen-Schwenningen, Germany 2009 - 2013
ERASMUS Program - International Business Management
Lahti University of Applied Sciences
Lahti, Finland 2011 - 2012
Kompetenzen
- SaaS Customer & Partner Success End-to-End Program Delivery Enterprise Onboarding & Activation
- Program & Project Management GTM Strategies and Time to Value acceleration KPI-Driven Reporting
- Salesforce, Tableau, JIRA, Confluence, Power BI, MS Office, Google Workspace
- Fluent in German, English, Spanish, and Italian German, Italian & Guatemalan Citizen
- Multinational Experience Across DACH & EMEA Analytical, structured & Customer-Obsessed
Languages
German
Proficient
C2
English
Advanced
C1
Italian
Upper intermediate
B2
Spanish
Proficient
C2
Zertifizierung
- 2024 – Certificate of Specialization in Leadership and Management, Harvard Business School Online
- 2022 – Aspiring Manager Program, VMware
- 2021 – MIT Digital Marketing Analytics, MIT Sloan School of Management
- 2021 – VMware SD-WAN & SASE Ninja Series: White Belt, VMware
- 2017 – E-Mail Marketing, 121WATT – Digital Marketing Academy
Affiliations
- Team Lead at Festring Allach E.V, non-profit cultural events and activities in Munich
Zeitleiste
Career Break
Personal Leave
2025.10 - 2026.04
Senior Program Manager Partner & Customer Success
VMware
2020.07 - 2025.10
Project Manager
EQS AG
2018.10 - 2020.06
Manager Key Account
company bike solutions GmbH
2016.04 - 2018.09
Executive Assistant
CAMCIG
2015.01 - 2016.02
Intern
BMW Group AG
2013.03 - 2013.09
Intern
Laurél GmbH
2012.02 - 2012.07
Master of Arts - International Business Management
Hochschule Rosenheim University
2013 - 2015
Bachelor of Arts - International Business Management
Hochschule Furtwangen University
2009 - 2013
ERASMUS Program - International Business Management
Lahti University of Applied Sciences
2011 - 2012