Monika Kumari

1. IT Operations Management: Proven track record of overseeing and managing day-to-day IT operations, ensuring seamless functioning of IT systems and networks.

2. Team Leadership: Successful experience in leading and managing a team of IT operators and technicians, providing guidance, support, and training to enhance efficiency.

3. Technical Support: Proficient in providing prompt and effective technical support to end-users, resolving hardware, software, and network issues with a customer-focused approach.

4. Network Administration: Skilled in configuring and maintaining network devices, such as routers, switches, and firewalls, to optimize performance and ensure network security.

5. Incident Management: Demonstrated ability to manage and prioritize support tickets, ensuring timely resolution and escalation of critical issues to meet SLAs.

6. Network Performance Optimization: Proactively monitor and analyze network performance, identifying areas for improvement and implementing solutions for enhanced efficiency.

7. Security Management: Implemented and maintained robust network security measures, conducting regular audits, and ensuring data protection and compliance wit

1. Technical Support: Provided exceptional technical support as both an L1 and L2 engineer, promptly resolving hardware, software, and network issues for end-users.

2. Troubleshooting Expertise: Possess a strong troubleshooting acumen, capable of diagnosing complex network problems and implementing effective solutions.

3. Network Administration: Proficient in configuring and maintaining network devices, including routers, switches, and firewalls, to ensure optimal performance and security.

4. Incident Management: Demonstrated ability to manage and prioritize support tickets, adhering to SLAs, and effectively escalating critical issues to L2 or higher-level support teams.

5. Network Security: Implemented and maintained network security measures to safeguard data and systems against potential threats and vulnerabilities.

6. Collaboration and Teamwork: Collaborated seamlessly with cross-functional teams to resolve complex network issues and ensure smooth IT operations.

7. Documentation and Reporting: Maintained detailed documentation of troubleshooting procedures, network configurations, and incident reports to facilitate knowledge sharing and continuous improvement.

• Implemented technical solutions to solve customer issues and increase satisfaction.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Communicated with clients to verify roots and causes of computer problems.
• Upgraded operating systems and computer software to perform compatibility with programs.