Montera Mowbray
Milton
Summary
Dynamic Office Manager with a proven track record at Stateline Auto and Detailing, enhancing operational efficiency and financial integrity. Excelled in staff management and office administration, achieving significant cost reductions. Skilled in customer service and budgeting, adept at fostering a positive work environment and driving team success.
Overview
13
13
years of professional experience
Work History
Office Manager
Stateline Auto and Detailing
04.2022 - 02.2025
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Manager
Walmart
07.2012 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in budget preparation, ensuring alignment with financial goals.
Education
Criminal Justice
Sussex Tech
Georgetown, De06.1997
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Customer relations
- Scheduling and calendar management
- Administrative support
- Payroll and budgeting
- Document management
- Scheduling
- Staff management
- Employee supervision
- Human resources
- Staff hiring
- Team supervision
Timeline
Office Manager
Stateline Auto and Detailing
04.2022 - 02.2025
Assistant Manager
Walmart
07.2012 - 02.2022
Criminal Justice
Sussex Tech
Similar Profiles
Daniel BurrittDaniel Burritt
Owner / Operator / Professional Auto Detailer at Danl-Sun Prestine Auto DetailingOwner / Operator / Professional Auto Detailer at Danl-Sun Prestine Auto Detailing
Keanan AllisonKeanan Allison
Automotive Detailer at Bulldog Auto DetailingAutomotive Detailer at Bulldog Auto Detailing
Learlene TempleLearlene Temple
Manager of Operations/Family Manager at Ketchum Auto Tinting and DetailingManager of Operations/Family Manager at Ketchum Auto Tinting and Detailing