Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
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Montikarn Kunno

Montikarn Kunno

Munich

Summary

Energetic and passionate customer service professional with an outstanding track record of 10 years in the aviation and service industry. Recognized for delivering extraordinary service in high profile VIP and Royal family settings, as well as fast paced environments. Always willing to go the extra mile.

Overview

14
14
years of professional experience

Work History

Catering and Event Supervisor

Eurest Deutschland GmbH
04.2024 - Current
  • Worked closely with managers and culinary lead to create memorable events.
  • Managed approximately 50-200 guests per event
  • Ensured smooth running of events by coordinating with team members and guests, and follow-up.
  • Coordinated schedules and timelines for events.
  • Flexible leadership style to suit the individuals needs with a focus on empathy and positive reinforcement

Front of House Attendant

Eurest Deutschland GmbH
04.2023 - 03.2024
  • Provided exceptional customer service and addressed guests' service needs
  • Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams
  • Arranged the meeting with food and beverages and additional needs
  • Assisted with set up of event space and decorating.

Flight Attendant

Oman Air
08.2012 - 11.2021
  • Ensured safety and comfort of customers onboard aircraft
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance
  • Engaged professionally with first class and business class passengers to improve satisfaction and exceed expectations throughout flight
  • Answered passenger questions and provided solutions to issues arising during flights
  • Resolved passenger conflicts and medical emergencies during flights
  • Attended workshops and trainings in customer service, tactics, first aid and safety procedures to keep abreast of all new requirements and procedures.

Sales Administrator

A-Host Company Limited
10.2010 - 04.2012
  • Directs and coordinates activities involving sales of company products and services
  • Tracking sales orders to ensure that they are scheduled and sent out on time
  • Provided initial email/phone responses acknowledging receipt of customer request and notifying them of status
  • Performed administrative needs of Sales Department.

Skills

  • Communication
  • Guest service
  • Teamwork
  • Organization
  • Problem-solving
  • Comfortable working under high pressure

Accomplishments

2023

  • Food allergen safety -EMEA ( Eurest Deutschland GmbH)


2017

  • Premium excellence service training for first class and business class (Oman Air)


2014

  • Initial cabin crew training course & safety emergency procedure -Boeing 787-8 /787-9 Dreamliner ( Oman Air)


2012

  • Initial cabin crew training course & safety emergency procedure -Boeing 737 ( Oman Air)
  • Initial cabin crew training course & safety emergency procedure - Airbus 330 ( Oman Air)


2005 - 2009

  • Bachelor of Science: Information Technology
    (King Mongkut's University of Technology Thonburi, Bangkok, Thailand)

Languages

Thai
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)

Timeline

Catering and Event Supervisor

Eurest Deutschland GmbH
04.2024 - Current

Front of House Attendant

Eurest Deutschland GmbH
04.2023 - 03.2024

Flight Attendant

Oman Air
08.2012 - 11.2021

Sales Administrator

A-Host Company Limited
10.2010 - 04.2012

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Montikarn Kunno