MOREBLESSING NYAMBARA

• Successfully processed over 1000 passengers daily during peak hours, resulting in a 30% reduction in average check-in wait times, enhancing overall customer satisfaction.
• Achieved a 95% resolution rate for disruptions and delays, addressing passenger concerns swiftly and effectively.
• Boosted the customer satisfaction score to 4.8 out of 5 by consistently providing excellent service and personalized assistance during check-in.

ALUMNI COORDINATOR

• Managed the Alumni Association's social media accounts resulting in 90% visibility
• Coordinated events and conferences resulting in the successful execution and increasing attendee satisfaction by 60%.
• Optimized Alumni support by establishing collaborative service environments through targeted operational initiatives.

• Mentored junior representatives, boosting overall team performance by 20%.

• Managed and resolved complex customer inquiries, which increased first call resolution by 18%.

• Proposed improvements to workflow processes, enhancing productivity by 10%.

• Provided regular performance feedback, fostering a culture of continuous improvement within the team.