Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan McAvaney

Newark

Summary

Proactive Personable and Plesant goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Housekeeper

ToptoobottomLLC
06.2022 - 08.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Fostered a positive work environment through open communication channels, promoting teamwork and camaraderie throughout the department.
  • Enhanced cleanliness and safety standards by implementing effective housekeeping policies and procedures.
  • Led training sessions for new hires, instilling them with the knowledge and skills needed to excel in their roles.

Guest Service Representative

Target
11.2021 - 12.2022
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Maintained detailed knowledge of location of items and products .
  • Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
  • Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Processed both cash and card purchases and returns.

BDC Administrator

Harley Davison
12.2018 - 12.2020
  • Optimized workflow processes by identifying areas of improvement within the BDC department operations.
  • Increased lead conversion rates through diligent lead follow-up and tailored communication strategies.
  • Implemented quality assurance measures to monitor call quality consistently, leading to an improved customer experience.
  • Generated detailed reports on key performance indicators, facilitating data-driven decision-making and strategic planning within the BDC department.
  • Answered phones to communicate with customers, understand service needs or resolve issues.
  • Reduced response time with effective prioritization and management of high call volume.
  • Collaborated with sales representatives to ensure smooth handover of qualified leads for a seamless transition into the sales process.
  • Maximized CRM usage for better data management, tracking leads, and analyzing performance metrics.
  • Processed appointment requests following strategic process.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Sales Associate

Subaru Of America-
05.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Salesperson

Dds Marketing Solutions And Seminars
08.2012 - 05.2016
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed, maintained and utilized diverse client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Informed customers of promotions to increase sales productivity and volume.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.

Education

High School Diploma -

NEWARK HIGH SCHOOL
Newark DE
06-2011

Skills

  • Teamwork
  • Point of sale operation
  • Basic math
  • Written and verbal communication
  • Issue resolution
  • Customer service-focused
  • Due diligence
  • Cash flow management
  • Cash handling expertise
  • Financial record keeping
  • Sales and negotiation
  • Attention to detail

Timeline

Housekeeper

ToptoobottomLLC
06.2022 - 08.2025

Guest Service Representative

Target
11.2021 - 12.2022

BDC Administrator

Harley Davison
12.2018 - 12.2020

Sales Associate

Subaru Of America-
05.2017 - 01.2018

Salesperson

Dds Marketing Solutions And Seminars
08.2012 - 05.2016

High School Diploma -

NEWARK HIGH SCHOOL

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Morgan McAvaney