

- Investigate and resolve payment transaction failures across multiple European markets.
- Troubleshoot payment flows including authorisation, settlement, and payouts.
- Debug API integrations using Bruno (request/response, authentication, payloads).
- Monitor production systems using New Relic to identify issues and performance failures.
- Validate transaction data using SQL (TablePlus).
- Deliver technical training sessions to support and sales teams.
- Conduct live demos of payment terminals, explaining payment flows and resolving issues in real time.
- Provided customer support across multiple international companies, handling a wide range of technical and account-related issues.
- Managed high-volume support environments while maintaining strong customer satisfaction.
- Investigated issues, identified root causes, and ensured efficient resolution.
- Communicated complex technical problems clearly to non-technical users.
- Developed strong problem-solving, communication, and stakeholder management skills.