M. Reza Hashemi
Frankfurt Am Main
Summary
Pharmacist with experience from various project works throughout the studies and with work experience from long 15 years of work within the pharmacy sector in Denmark, Dubai, Turkey and Iran and Germany (an American Company named Foundever / Sitel Groupe ). Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
13
13
years of post-secondary education
Work History
Customer Support & Specialist
Foundever (Sitel Groupe)
Frankfurt
07.2022 - 07.2023
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Pharmacist
Toftlund Pharmacy
07.2019 - 11.2021
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
Pharmacist
Sønderborg Loeve Pharmcy
Sønderborg
01.2019 - 04.2019
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
Pharmacist
Åbenrå Loeve Pharmacy
Åbenrå
06.2018 - 01.2019
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
Pharmacist
Pharmacist
Dubai
07.2007 - 12.2018
Inspector
I.E.I Europa
01.2000 - 01.2006
Pharmacy assistant
Birkeroed Pharmacy
Pharmacy assistant
Groendals Pharmacy
Pharmacy assistant
Hamlets Pharmacy
Pharmacy assistant
Oxford Alle Pharmacy
Education
Master of Science - Pharmacy
Danish Pharmaceutical University
Denmark 09.1993 - 07.2006
Skills
Team player and problem solver
Complaint Handling
Call center experience
Quality Assurance
Customer Response
Salesforce
Excellent Communication
Problem-solving abilities
Time Management
Teamwork and Collaboration
Time management abilities
Microsoft Windows and Office
Problem-Solving
Self Motivation
Customer Service
Highly Professional
Multitasking
Problem-solving aptitude
Timeline
Customer Support & Specialist
Foundever (Sitel Groupe)
07.2022 - 07.2023
Pharmacist
Toftlund Pharmacy
07.2019 - 11.2021
Pharmacist
Sønderborg Loeve Pharmcy
01.2019 - 04.2019
Pharmacist
Åbenrå Loeve Pharmacy
06.2018 - 01.2019
Pharmacist
07.2007 - 12.2018
Inspector
I.E.I Europa
01.2000 - 01.2006
Master of Science - Pharmacy
Danish Pharmaceutical University
09.1993 - 07.2006
Pharmacist
Pharmacy assistant
Birkeroed Pharmacy
Pharmacy assistant
Groendals Pharmacy
Pharmacy assistant
Hamlets Pharmacy
Pharmacy assistant
Oxford Alle Pharmacy