Mrs. Riya Chakraborty

Client - BMW, Munich, Germany

• Implemented software enhancements and bug fixes to ensure optimal performance and functionality
• Responded to and resolved incidents and service requests, adhering to defined service level agreements (SLAs) as operations task with cross- functional teams
• Responsible for all Go-Live activities in project
• Managed single project alone in terms of operations and KPI.
• Provided guidance and mentored less-experienced staff members.
• Communicated project plans, tracking details, status updates and risk mitigation plans to cross-functional team.
• Moderating meetings(daily, Retro, Sprint planning etc.)

Client - Peugeot S.A., Paris, France

• Responsible for coding and testing scalable and high-performance applications using Java and related technologies
• Responded to and resolved incidents and service requests, adhering to defined service level agreement.
• Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
• Collaborated with clients to define solution requirements.
• Coordinated efficient large-scale software deployments.
• Conducted regression testing and submitted observations to development team.