Mudia Umar-Farouk
monchengladbach
Summary
AWS Cloud Support Engineer, currently at Amazon with a proven track record in resolving complex issues and enhancing service delivery. Skilled in problem-solving and teamwork, I developed knowledge base articles that improved customer self-service capabilities, while effectively coordinating incident responses to minimize service outages.
Overview
3
3
years of professional experience
Work History
AWS Cloud Support Engineer
Amazon
05.2023 - Current
- Resolved technical issues for clients by troubleshooting AWS cloud services and providing actionable solutions.
- Developed comprehensive knowledge base articles to enhance team efficiency and customer self-service capabilities.
- Coordinated incident response activities, ensuring timely resolution of critical cloud service outages.
- Monitored cloud service performance to identify anomalies and implement corrective actions promptly.
- Collaborated with cross-functional teams to improve service delivery and streamline troubleshooting processes.
Education
Multilingual Admin - Business Administration
09-2025
- [International Grade], [School Name], [Year] - [Number] GPA Conversion
Skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Team collaboration
Accomplishments
- Supervised team of 200 staff members.
- Achieved 90% clarity through training staff by completing Pick/Stow processes with accuracy and efficiency.
- Achieved zero mistakes through effectively helping with staff members.
- Supervised team of 600 staff members.
Additional Information
Building and managing AWS EC2, S3, IAM, and VPC environments. Configuring Linux systems and troubleshooting network connections. Developing automation scripts using Python for system optimization. collaboration with peers on simulated cloud support cases and AWS projects.
reading and cooking
I read inspirational books on work related topics and also books on work-life balance and I try my hand on variety of recipes both from online and through reading.
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
German
Upper intermediate (B2)
Timeline
AWS Cloud Support Engineer - Amazon
05.2023 - Current
Alliance Francaise D'accra - Multilingual Admin, Business Administration