MS Office 365
Muhammad Ali
IT Administrator
Aristotelessteig 8
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Working Student IT Support
HeyCar
Berlin
10.2022 - 07.2023
- First contact person for incoming IT-Support.
- Responsible for the setup, maintenance, and support of client systems (Windows, macOS) and other IT equipment.
- Support the Peoples Operation team for technical on & off-boarding.
- Administrate Slack, Zoom, and Microsoft Teams.
- Managing the hardware devices with Microsoft Intune and Apple Business Manager (ABM).
- Support client's in setting up & troubleshoot VPN.
- IT hardware inventory management with Snipe-IT.
- Administrate and manage network Meraki Cisco.
- Provide & Maintain the technical documentation
Working Student IT Support
Finleap Connect
Berlin
02.2022 - 05.2022
- First point of contact for all employees for IT-related queries/issues.
- Support HR and admin teams for technical on & off boardings.
- Diagnose & resolve hardware and software issues.
- Slack administration & Slack Connect.
- Managing the hardware devices with Kandji & Apple Business Manager (ABM).
- Collaborate on strategic infrastructure projects.
- Work closely with internal teams across whole business.
- IT hardware inventory management.
IT Service Desk Support
Huawei technologies co. ltd
Islamabad
11.2018 - 10.2020
- Provide L1 support and resolving concern trouble tickets by RCA.
- Set up and administrate Office365 and configurations.
- Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
- On & Off boarding of Employees
- Provided firewall and VPN management, security, and incident response. Managed Installation and Management of OS and system software including system updates, network configuration and data backup (Windows/MAC).
- General Trouble Ticket resolving on MS Windows
- Patched software and installed new versions to eliminate security problems and protect data
- Oversaw daily operations to ensure high levels of productivity
Field Engineer
NESMA Telecom & Technology
Al-Jubail
06.2013 - 06.2017
- Design Single line diagram for low voltage in HFC building
- Installation and commissioning of UPS in HFC building.
- Installation and commissioning of Transformer in HFC building.
- Design lighting, Power distribution systems for HFC building.
- Responsible for LLD (Low-Level Designing) of Network.
- Deploying IPTV based CATV system for Jubail Industrial City.
- Participate in Project Meetings
Field Engineer
HighRise (Pvt.) Ltd
Islamabad
06.2011 - 11.2012
- Successful Handover of New Roll out/Swap/Expansion Sites to Operation.
- VSWR & Power Tests by Site Analyzer
- IBBS Alarm configuration and Patching
- Installation of Boolean Alarms
- Surveys for Installation/swap BTS, MW, Battery Banks, and Rectifiers
Education
Master of Science - Information & Communication
Berliner Hochschule Für Technik
Berlin 10.2020 - Current
Bachelor of Science - Communication Engineering
Riphah International University
Islamabad 06.2004 - 12.2010
Skills
File system administration
Technical Support
Offboarding and onboarding
Hardware and software installation
System upgrades
Infrastructure planning
Program installations
Teamwork and Collaboration
Teambuilding
Issue troubleshooting
Software
SnipeIT
Microsoft Azure
Slack
Atlassion
Kandji
Apple Business Management
Meraki
Google Workplace
Zoom
Click Share
One login
Certification
[CCNA] Training
Timeline
Working Student IT Support
HeyCar
10.2022 - 07.2023
Working Student IT Support
Finleap Connect
02.2022 - 05.2022
Master of Science - Information & Communication
Berliner Hochschule Für Technik
10.2020 - Current
IT Service Desk Support
Huawei technologies co. ltd
11.2018 - 10.2020
Field Engineer
NESMA Telecom & Technology
06.2013 - 06.2017
Field Engineer
HighRise (Pvt.) Ltd
06.2011 - 11.2012
Bachelor of Science - Communication Engineering
Riphah International University
06.2004 - 12.2010