Summary
Overview
Work History
Education
Skills
Interests
Availability
Timeline
AdministrativeAssistant
Muhammad Ashhad

Muhammad Ashhad

Hoppstädten-Weiersbach

Summary

Experienced IT Support Engineer with over 3 years of hands-on experience in diagnosing technical issues, providing user support, and maintaining IT infrastructure. Proven track record in minimizing downtime, streamlining ticket resolution, and optimizing network performance. Seeking to bring expertise in troubleshooting, network configuration, and customer service to a forward-thinking organization in Islamabad.

Overview

2023
2023
years of professional experience

Work History

IT Support Engineer

S&P Global
2 2022 - 01.2023
  • Provided Level 1 and Level 2 support across multiple locations.
  • Managed user accounts in Active Directory, including password resets, account creation, and access control.
  • Diagnosed and resolved hardware, software, and networking issues
  • Responded to and tracked support tickets using ServiceNow, maintaining a high rate of ticket closure within SLA.
  • Supported software installations, updates, and patch management to ensure security and performance.

IT Technical Support Specialist

SysTech Innovations
07.2021 - 01.2022
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, etc.
  • Reduced support tickets through proactive maintenance of hardware, software, and systems.

Junior IT Support Engineer

Systems Limited
01.2021 - 06.2021
  • Managed a diverse portfolio of clients, consistently meeting and exceeding recruitment targets.
  • Collaborated closely with internal teams to ensure a seamless recruitment process for both clients and candidates.
  • Maintained up-to-date knowledge of industry trends and emerging technologies to better serve clients'' evolving needs.

Sales Executive

Almirah
06.2017 - 09.2018
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Developed and led sales training initiatives for employees and teams across organization.

Salesman

Al-Fatah
01.2017 - 06.2017
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Education

Bachelor of Arts - Mass Communication

Foundation University School of Sci & Technology
Rawalpindi
04.2001 -

High School Diploma -

Royal Institute of Science & Technical Education
Islamabad

Matriculation - Science

Army Public School (FWO)
03.2003 - 06.2015

Skills

Verbal & Communication Skills

Interests

Tó Learn New Softwares

Availability

Available to work Full-time 

Timeline

IT Technical Support Specialist

SysTech Innovations
07.2021 - 01.2022

Junior IT Support Engineer

Systems Limited
01.2021 - 06.2021

Sales Executive

Almirah
06.2017 - 09.2018

Salesman

Al-Fatah
01.2017 - 06.2017

Matriculation - Science

Army Public School (FWO)
03.2003 - 06.2015

Bachelor of Arts - Mass Communication

Foundation University School of Sci & Technology
04.2001 -

High School Diploma -

Royal Institute of Science & Technical Education

IT Support Engineer

S&P Global
2 2022 - 01.2023

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