Tó Learn New Softwares
Muhammad Ashhad
Hoppstädten-Weiersbach
Summary
Experienced IT Support Engineer with over 3 years of hands-on experience in diagnosing technical issues, providing user support, and maintaining IT infrastructure. Proven track record in minimizing downtime, streamlining ticket resolution, and optimizing network performance. Seeking to bring expertise in troubleshooting, network configuration, and customer service to a forward-thinking organization in Islamabad.
Overview
2023
2023
years of professional experience
Work History
IT Support Engineer
S&P Global
2 2022 - 01.2023
- Provided Level 1 and Level 2 support across multiple locations.
- Managed user accounts in Active Directory, including password resets, account creation, and access control.
- Diagnosed and resolved hardware, software, and networking issues
- Responded to and tracked support tickets using ServiceNow, maintaining a high rate of ticket closure within SLA.
- Supported software installations, updates, and patch management to ensure security and performance.
IT Technical Support Specialist
SysTech Innovations
07.2021 - 01.2022
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, etc.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
Junior IT Support Engineer
Systems Limited
01.2021 - 06.2021
- Managed a diverse portfolio of clients, consistently meeting and exceeding recruitment targets.
- Collaborated closely with internal teams to ensure a seamless recruitment process for both clients and candidates.
- Maintained up-to-date knowledge of industry trends and emerging technologies to better serve clients'' evolving needs.
Sales Executive
Almirah
06.2017 - 09.2018
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed and led sales training initiatives for employees and teams across organization.
Salesman
Al-Fatah
01.2017 - 06.2017
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Bachelor of Arts - Mass Communication
Foundation University School of Sci & Technology
Rawalpindi 04.2001 -
High School Diploma -
Royal Institute of Science & Technical Education
IslamabadMatriculation - Science
Army Public School (FWO)
03.2003 - 06.2015
Skills
Verbal & Communication Skills
Time Management
Microsoft Office
Software & tools
Collaborrative
Costumer Service
Problem-Solving
Technical Support & Troubleshooting
Remote Desktop Support
Interests
Availability
Available to work Full-time
Timeline
IT Technical Support Specialist
SysTech Innovations
07.2021 - 01.2022
Junior IT Support Engineer
Systems Limited
01.2021 - 06.2021
Sales Executive
Almirah
06.2017 - 09.2018
Salesman
Al-Fatah
01.2017 - 06.2017
Matriculation - Science
Army Public School (FWO)
03.2003 - 06.2015
Bachelor of Arts - Mass Communication
Foundation University School of Sci & Technology
04.2001 -
High School Diploma -
Royal Institute of Science & Technical Education
IT Support Engineer
S&P Global
2 2022 - 01.2023