Timeline
Work History
Overview
Education
Skills
Summary
Generic

Muhammad Bilal

Salesforce Administrator
Hamburg,HH

Timeline

No Degree - Salesforce Consultant

Digital Career Institute
02.2024 - 02.2025

BBA - Business Management

International European University
03.2020 - 03.2024

Educational Consultant

Self Employed
03.2019 - 01.2021

CUSTOMER SERVICE

Telenor
05.2015 - 06.2016

High School Diploma -

Punjab Groups of College
03.2011 - 03.2013

Work History

Educational Consultant

Self Employed
03.2019 - 01.2021
  • Facilitating the success of foreign students in Ukraine by
  • partnering the global participant with the correct University in the Ukraine.
  • A rewarding experience
  • enabling educational success within my own consultancy.

CUSTOMER SERVICE

Telenor
05.2015 - 06.2016
  • Improved store reputation by consistently offering exceptional customer service experiences.
  • Displayed exceptional customer service and communication skills.
  • Delivered excellent customer service by addressing inquiries promptly and courteously.
  • Kept accurate records to document customer service actions and discussions.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Education

High School Diploma -

Punjab Groups of College
Mirpur AJK (PAK)
03.2011 - 03.2013

BBA - Business Management

International European University
Kyiv, Ukraine
03.2020 - 03.2024

No Degree - Salesforce Consultant

Digital Career Institute
Berlin
02.2024 - 02.2025

Skills

Salesforce customization

User administration

Workflow management

Process automation

Lightning components

Salesforce administration

Data migration

User training

Requirements gathering

Custom reporting

Marketing cloud expertise

Dashboard creation

Salesforce security

Integration expertise

Report building

Data management

Territory management

Teamwork

Problem-solving

Time management

Problem-solving abilities

Multitasking

Reliability

Team collaboration

Active listening

Adaptability and flexibility

Verbal and written communication

Decision-making

Continuous improvement

Summary

Salesforce specialist skilled in optimizing CRM systems to drive business efficiency. Adept at managing integrations, automating processes, and enhancing user experience. Proven track record of working collaboratively to achieve results and adapt to shifting requirements. Strong problem-solving abilities, effective communication skills, and commitment to continuous improvement.

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Muhammad BilalSalesforce Administrator