Muhammad Saqib
Berlin
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Project Evaluator
Appen Global
Remote/Freelance
01.2020 - Current
- Worked on various data collection and user search relevance projects for Brands.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Customer Care Officer
hungryhouse UK
Berlin
01.2017 - 01.2018
- Catered financial inquires and provided customer services through calls, emails and chat-box.
- Pitched company offers and discounts to customers and created warm leads for sales and marketing team.
- Coordinated timely responses to online customer communication and researched complex issues.
Operations Manager
United bank Limited
Lahore
02.2014 - 02.2015
- Managed branch operations by applying conflict resolution skills and extensive knowledge of financial policies and accounting principles
- Prepared financial and management reports in line with banking and financial SOPs
- Helped walk-in customers with their banking needs and offered financial solutions.
Banking Officer
United Bank Limited
Lahore
11.2012 - 02.2015
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Implemented accounting and financial principals and prepared periodic reports.
Education
Master of Science - International Business Administration
04.2021 - Current
Bachelor of Science - Business Accounting And Finance
09.2008 - 08.2012
Skills
Account Management
Business OperationsCross SellingCustomer ServicesCRMFinancial ReportingMicrosoft OfficeSalesforceProblem-Solving
Teamwork and Collaboration
Certification
Certified Banker JAIBP (Junior Associate Institute of Bankers Pakistan)
Projects
- Regional integration and its impact on the Global Competitiveness of Pakistan (2018)
- Implementation of Night Banking Model (2015)
- Effects of off-balance sheet items on the Profitability of Banks (2015)
Timeline
Europa University Viadrina - Master of Science, International Business Administration
04.2021 - Current
Project Evaluator - Appen Global
01.2020 - Current
Customer Care Officer - hungryhouse UK
01.2017 - 01.2018
Certified Banker JAIBP (Junior Associate Institute of Bankers Pakistan)
06-2014
Operations Manager - United bank Limited
02.2014 - 02.2015
Banking Officer - United Bank Limited
11.2012 - 02.2015
Government College University Lahore - Bachelor of Science, Business Accounting And Finance
09.2008 - 08.2012