Muhammad Abdussamad

• Worked closely with data scientists, analysts, and business stakeholders to understand data needs and deliver actionable insights.

• Coordinating and assisting to complete self certification and tax resident information of account holders per AEOI guidelines
• Investigated system issues and implemented resolutions to reduce downtime
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions
• Validated results and performed quality assurance to assess accuracy of data
• Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.

• Conversing with customers and solving their concerns on service order requirements and equipment request
• Analyzing and troubleshooting technical problems and issues related to TV, Broadband and billing queries
• Promptly mediated disputes between associates to promote better collaboration and avoid work disruption
• Checking total line quality to ensure smooth networking service.

• Supporting Enterprise level Customers with hardware and configuration issues on their HP networking devices (ProCurve/3COM/H3C) and Multivendor support (CISCO)
• Provide technical assistance as a NOC engineer to Enterprise Customers on networking issues and configuration guidance, remotely
• Handle the tasks of troubleshooting and solving network issues as well as implementation of network design
• Recommend best known practices for smooth network operations.

• Answer incoming calls and analyze the queries and problems of the callers
• Perform security checks and verify details of the customer, service plan and other specifications in the CRM
• Log in to the nature of the complaint and other details regarding the problem as provided by the callers
• Assign complaint ID and inform the customer regarding approximate time needed for the resolution of the problem.

• Support end-users from all BT internet connectivity
• Responsibilities included configuring computers, gaming consoles, wireless devices to work with the equipment as well
• Experience in working with a wide range of operating systems like Win 98SE, Win ME, Win XP.