Summary

Overview

Work History

Education

Skills

Extracurricular Engagements

Awards and Scholarships

Timeline

Hi, I’m

Muhammed Celik

Bochum

Summary

xxxxxx

Overview

4

years of professional experience

Work History

TELUS International Europe

Content Moderator

01.2022 - Current

Job overview

Maintained a high level of accuracy in identifying and labeling prohibited materials, in order to train an AI Model, resulting in improved site quality.
Enhanced user experience by diligently monitoring inappropriate content from the platform.

Ruhr University Bochum

Student Research Assistant

04.2022 - Current

Job overview

Enhanced research accuracy by diligently collecting fMRI data and analyzing data from various sources by utilizing statistical software to analyze large datasets for meaningful insights.
Assisted in the completion of research projects, Active participation in the design of experimental studies, conducting literature reviews and gathering relevant information.
Data management in accordance with the guidelines of the General Data Protection Regulation (GDPR) and the German Research Foundation (DFG).

Concentrix

Quality Analysis Specialist

01.2021 - 11.2021

Job overview

Audited and evaluated calls and emails to ensure compliance with quality standards, providing detailed feedback as well as personalized trainings to agents for performance improvement.
Created monthly reports for relevant stakeholders on analyzed customer support topics and trends, identifying areas for process optimization and driving continuous improvement initiatives.

Concentrix

Customer Service Representative (DE, EN)

07.2020 - 01.2021

Job overview

Resolved customer inquiries to ensure satisfaction and build loyalty with customer oriented manner.
Provided personalized attention and support to VIP customers, ensuring their specific needs were met promptly and delivering exceptional service to maintain high satisfaction levels.

Education

Ruhr University Bochum
Bochum

Bachelor of Science from Psychology

03-2025

University Overview

Focus on Industrial and Organizational Psychology including work diagnostic methods and customer insights.
Developed expertise in survey construction and interpretation via data analysis with R and SPSS.
Practical experience in market research methods using Conjoint Analysis.
Specialized training in recruiting and assessment center following DIN 33430 standards.

Estimated GPA: 1.3

Skills

Analytical Thinking and Problem Solving
Cross-cultural teamwork, communication and collaboration
Time Management
Market Research(Qualitative, Quantitative)
Customer Relations Management (CRM)

Customer Experience and Satisfaction
Data Analytics (R, SPSS,Python)
Multilingual Proficiency (TR,EN,DE)
Active and non-judgemental listening

Extracurricular Engagements

Extracurricular Engagements

TechLab Dusseldorf: AI and Deep Learning Track
Interdisciplinary Winter School of Human Centered AI
Leader, Autonomous International Students Union (Autonomes Referat für Auslandische Studierende, AStA), 2024 to 2025
Candidate, Student Parliament Representative Election, Nr.: 14 from 'International List', WiSe 24/25
Volunteer, Nightline Bochum, Marketing and Networking Team.

Awards and Scholarships

Awards and Scholarships

Nominated forDAAD International Student Award of the Year 2023 from Psychology Faculty Biophyschology Department by Dr. rer.nat Mehdi Behroozi

DAAD Scholarships for Summer School, 2019 – (https://www2.daad.de/deutschland/stipendium/datenbank/en/21148-scholarship- database/?detail=50035295)

Timeline

Student Research Assistant

Ruhr University Bochum

04.2022 - Current

Content Moderator

TELUS International Europe

01.2022 - Current

Quality Analysis Specialist

Concentrix

01.2021 - 11.2021

Customer Service Representative (DE, EN)

Concentrix

07.2020 - 01.2021

Ruhr University Bochum

Bachelor of Science from Psychology