M.Umair Tahir
Newark
Summary
Experienced Technical Business Analyst with a demonstrated history in the banking industry. Proficient in data analysis, project management tools, and Agile methodologies. Skilled in bridging the gap between IT teams and business stakeholders, ensuring alignment of technical solutions with financial objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BA | UAT | CCB Ultimate Rewards
JP Morgan Chase & Co
05.2019 - Current
- Provide expert guidance during User Acceptance Testing (UAT), collaborating with both technical and non-technical stakeholders to establish priorities.
- Experienced in utilizing project management tools like Atlassian Jira for the creation and detailed management of Epics, Spikes, and user stories, ensuring clear project objectives, and streamlined development processes.
- Well acquainted with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
- Collaborated with product managers and developers to define workflow procedures and manage agile boards as well as process improvement
- Utilized SoapUI, Postman, Swagger for business analysis purposes, including creating mock services for isolated testing, conducting regression testing on Webservices/microservices/APIs to ensure software stability, and performing functional testing to validate microservices.
- Defining Test Strategies for the different functionalities scoped for the project and getting the approval from Business owners
- Expertise in writing Test Strategy, Test Plans, defining Test Cases, Traceability Matrix.
- Conversant with Agile methodologies, participated and hosted scrum meetings including daily stand up (DSU) , sprint planning, sprint review, production release, sprint retrospective, and backlog refinement/grooming to drive iterative and incremental project development.
- Expertise in performing business function tests at various stages of SDLC like Unit, Integration, Functional,System, Graphical User Interfaces (GUI), User Acceptance (UAT), Regression, End to End testing, Load/Stress, Security, Black Box Testing, Grey Box, Smoke Testing, Performance, Ad-Hoc, Black box Positive and Negative testing and Testing of Middleware\Web services, API Testing
- Conduct complex data analysis to support resolution of production support issues.
- Oversee quality assurance measures throughout the testing lifecycle, ensuring adherence to industry standards and compliance requirements.
- Working as defect manger for tracking the defects raised by UAT in JIRA and representing team for queries related to defect
Business Analyst - CCB Ultimate Rewards
JP Morgan Chase & Company
04.2017 - 04.2019
- Utilized Agile (SCRUM) and Waterfall methodologies to facilitate efficient project delivery, engaging in IT business requirements elicitation, business process analysis, and data analysis for large-scale software application implementation and integrated systems, while applying design thinking principles and data modeling expertise.
- Provided system support and maintenance to Dealer's support team, troubleshooting configuration file issues to maintain system functionality and for better customer experience.
- Managed a team of QA analysts, providing leadership, guidance, and mentorship to ensure the timely completion of testing activities and the delivery of high-quality products.
- Managed a team of QA analysts, providing leadership, guidance, and mentorship to ensure the timely completion of testing activities and the delivery of high-quality products.
- Oversaw the planning, execution, and evaluation of quality assurance (QA) and user acceptance testing (UAT) processes for banking software applications and systems.
- Supported QA team in test planning, execution, traceability matrices, and defect tracking utilizing HP ALM, JIRA and Zephyr, while maintaining thorough documentation across SharePoint, OneNote, and Tortoise SVN
- Demonstrated strong verbal and written communication skills by proactively creating specification documents to address gaps in project documentation, ensuring clarity and alignment across project stakeholders.
Escalation Supervision – Auto Lease
JP Morgan Chase & Co
02.2015 - 03.2017
- Responsible for assigning daily project resources and task, organizing meeting managing product quality, resolution of issue, status reviews and reporting change control and customer reports
- Ability to manager through competing/conflicting requests, developing resolutions and to complex problems
- Monitor all project risk factor and update business managers, marketing team, credit analyst, technology partners and quality team about the system changes
- Attend 20-30 calls per day provide superior customer services and figured out the dealer’s problems and provide suitable solutions
Scrum Master I QA
SHERALVEN Enterprise Ltd
01.2014 - 01.2015
- Conduct business process analysis and identify critical issues and gaps for an established organizational process
- Manage projects and create a detailed business process roadmaps for the largest single capital project
- Directed weekly, monthly and ad-hoc reporting to inform business stakeholders and decision-making
- Coordinated with project teams to develop testing plans and ensure accuracy of system configuration.
- Develop business architecture using requirement such as scope, processes, alternatives and risk
- Managed core agile ceremonies in the team environment: Sprint planning, Daily stand up, Sprint Review and Sprint Retrospectives.
Education
Master of Information Systems -
CQU University
02.2012
Master of Finance -
University Agriculture Faisalabad
11.2008
BCS - Computer Science
University Agriculture Faisalabad
06.2006
Skills
- Project Management
- Agile Methodologies
- User Acceptance Testing
- Test case scenarios
- Q-test / ALM
- Agile Framework - Scrum
- Program Management
- Team Leadership
- End-to-End Testing
- SDLC / Waterfall
- Regression Testing
- Business process improvement
- JIRA
- TSYS (Total system Services)
- API
- Confluence
- Multitasking
- Attention to Detail
- Defect Tracking and Reporting
- Task Prioritization
Certification
· Online Certification Scrum Master
· Online Certification Agile Testing
· Online Certification Project management
Additional Information
Expert knowledge and experience on Chase applications.
JIRA, qTest, LSP, FIGMA, Nautilus, TSYS, Digital Tool, ALM, ICRD, RBRM, PGEA, Caddie, CRRT, Client Central, Acaps
Timeline
BA | UAT | CCB Ultimate Rewards
JP Morgan Chase & Co
05.2019 - Current
Business Analyst - CCB Ultimate Rewards
JP Morgan Chase & Company
04.2017 - 04.2019
Escalation Supervision – Auto Lease
JP Morgan Chase & Co
02.2015 - 03.2017
Scrum Master I QA
SHERALVEN Enterprise Ltd
01.2014 - 01.2015
Master of Finance -
University Agriculture Faisalabad
BCS - Computer Science
University Agriculture Faisalabad
Master of Information Systems -
CQU University
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