Muna Zeaiter

mommytime

• Worked with suppliers to manage schedules, specifications and quality compliance.
• Resolved complex issues regarding material handling, mail distribution and inventory control, to increase profits.
• Analyzed data trends to make informed decisions related to inventory management and demand planning processes.
• Analyzed real-time customer histories to identify issues and anomalies before problems occurred.
• Enhanced supplier relationships, negotiating better pricing and terms for cost savings.
• Supervised quality control and reduced process lags to maximize revenue.
• Discovered most reliable and cost-effective shipping methods by analyzing previous shipment data.
• Reduced order lead times with streamlined procurement processes for increased customer satisfaction.

• Resolved complex issues regarding material handling, mail distribution and inventory control, to increase profits.
• Analyzed data trends to make informed decisions related to inventory management and demand planning processes.
• Managed multiple simultaneous projects, prioritizing tasks according to urgency and importance while maintaining high-quality work standards.
• Collaborated with team members to develop new strategies for tracking accuracy, minimizing errors in data collection.
• Developed customized reports for clients, presenting relevant tracking data in an easily digestible format.
• Reduced response times for critical incidents by optimizing tracking protocols and communication channels.
• Sorted and delivered materials to different work areas and staff.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Mummytime

• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Improved resolution time with effective problem-solving for customer complaints.
• Participated in training programs to enhance product knowledge and customer service skills.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved customer inquiries and complaints quickly.

• Resolved complex issues regarding material handling, mail distribution and inventory control, to increase profits.
• Oversaw demand planning, purchasing, and logistics.
• Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
• Formulated demand planning and generated supply chain management metrics.
• Implemented inventory-management strategies to maximize availability and decrease waste.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.

• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Organized professional development workshops, contributing to ongoing growth and expertise of team.

• Provided warm, supportive environment for developing academic, social, and emotional growth.
• Developed communicative relationships with students and parents to support learning.
• Enhanced classroom management skills, resulting in a more focused and productive learning environment.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Optimized scheduling processes by implementing efficient software tools and organizational systems.
• Supported a safe work environment through adherence to safety guidelines when assigning tasks and scheduling vehicle inspections.
• Reduced vehicle downtime by coordinating prompt maintenance checks and repairs as needed.
• Provided ongoing training sessions for drivers in areas such as safety protocols, customer service skills, or new technology usage.
• Increased customer satisfaction by resolving complaints promptly and professionally.
• Enhanced operational efficiency by coordinating with drivers, dispatching vehicles, and monitoring routes.
• Ensured timely deliveries by proactively addressing potential issues and providing real-time updates to customers.