Murat Han
IT Support
Istanbul
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
IT Support Specialist
MediaMarkt Turkey
Istanbul
04.2022 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Updated software to safeguard against security flaws.
- Managed backup and recovery of data assets to safeguard system availability.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Delivered onsite technical support for 400 employees.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Graduation Degree 2,91 By 4 - Electrical, Electronics Engineering Technologies
Firat University
Elazig 09.2016 - 02.2022
Skills
Technical issues analysis
Data recovery
Desktop support
Wireless area networking
[Type] hardware
Instruction and training
TCP/IP
Helpdesk call support
Operating system management
[Type] software
Telecommunications network oversight
Hardware upgrades
Backup and recovery
Mobile device management
Technical equipment inspection
Microsoft Outlook
Ticket support system management
Videoconferencing
User credential management
Norton Antivirus software
Technical Support
Account management
Microsoft Office Specialist (MOS) Expert
Complaint resolution
Windows 10
Adobe and Adobe Flash
PC component diagnostics
Issue troubleshooting
Customer service expert
Application support
Staff education and training
adas
Technical Proficiencies
* Known Programing Languadges
- C++ , C+ , C#
- Python
- Bootstrap
- Java
- Java Script
- Autocad
*Sertificates
- Netwok Certificate ( Udemy)
- Autocad Certificate
- C+,C++,C# Certificate
Personal Profeciencies
* Playing Football
*Licenced football referee
*Chess player
*Kareoke
Timeline
IT Support Specialist
MediaMarkt Turkey
04.2022 - Current
Graduation Degree 2,91 By 4 - Electrical, Electronics Engineering Technologies
Firat University
09.2016 - 02.2022