Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Musa Aliev

Musa Aliev

Business Analyst
Freiburg

Summary

Positive, collaborative, and highly analytical individual with robust understanding of IT systems and solutions. Possessing deep knowledge in IT infrastructure management and business analysis, alongside advanced skills in requirements engineering and project management. Dedicated to implementing innovative solutions that drive operational efficiency and enhance client satisfaction.

Overview

20
20
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Senior Consultant in Business Analysis

CGI Inc.
Karlsruhe
05.2021 - Current
  • Tasks within the roles of Senior Business Analyst & Requirements Engineer
  • Leading the development and optimization of change management processes in large-scale projects.
  • Managed digitalization projects across multiple industries, including public service, energy, and automotive.
  • Acting as a bridge between business and IT, ensuring clear communication and alignment of goals.
  • Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
  • Brought structure and clearness into communication between IT and business departments.
  • Captured and modeled operational business processes to improve efficiency and scalability in ongoing projects.
  • Design and implementation requirements management processes to streamline project execution.
  • Conducting elicitation, specification, analysis, and prioritization of requirements with senior management to meet business objectives.
  • Creating use case scenarios and controlling the implementation of requirements in collaboration with stakeholders.
  • Planning and facilitating workshops and training sessions for cross-functional teams.
  • Maintaining comprehensive documentation and reporting for transparency and compliance.
  • Mentoring junior consultants, helping them enhance their skills and contribute more effectively to projects.

Process Manager, IT Expert

Albert-Ludwigs-University Freiburg
Freiburg
04.2019 - 04.2021
  • Leading the digital transformation of faculty teaching and examination processes, ensuring a seamless transition to online platforms.
  • Develop a customized digital teaching solutions, enhancing the learning experience for students and faculty.
  • The state exam process was successfully turned into secure digital form during the COVID19 lockdown times.
  • Planned and implemented software and hardware upgrades, optimizing performance and usability.
  • Provided subject-specific consultation to lecturers and university staff, supporting effective digital adoption.

Productmanager

Testo SE& Co. KGaA
Titisee-Neustadt
09.2018 - 04.2019
  • Requirements engineering and business analysis
  • Identifying and designing test scenarios for company products
  • Product lifecycle management for thermal imaging systems
  • Usability analysis of the corporate software
  • Product acceptance test and release activities
  • Managed stakeholder expectations effectively throughout the entire product development process.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Analyzed metrics to measure product performance.

Senior Global Support Coordinator

Paragon Software GmbH
Freiburg
01.2011 - 08.2018
  • Coaching corporate international support teams
  • Customer advocacy in software development
  • Conflict management and moderation of international teams
  • Project management of custom projects
  • Requirements engineering for corporate new software products
  • Active product design and planning
  • Supporting developers in elicitation of the customer requirements
  • Product training workshops for internal and external stakeholders
  • Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Team-Leader, Abt. Technical Support

Diamond Development
Moscow
09.2008 - 12.2010
  • Team leader, operative team management, project management
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Building up, developing and training of international support teams
  • Design and introduction of new support request system
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Technical Support Engineer

Paragon Software Group
Moscow
07.2005 - 08.2006
  • Supporting key customers
  • QA-process control
  • Administration of knowledge base
  • Bug tracking and new update specification

IT-Administrator

Universität Pyatigorsk
Pyatigorsk
09.2004 - 06.2005
  • IT support for university hardware and software
  • Technical support of events such as exams
  • Design and expansion of new network in the university

Education

Master of Science - Digital Mobility And IT-product Management

University of Applied Sciences
Furtwangen im Schwarzwald, Germany
03.2021 - 03.2023

Bachelor of Science - IT-product Management And Software Processes

University of Applied Sciences
Furtwangen Im Schwarzwald, Germany
10.2016 - 03.2020

High School Diploma -

University of Pyatigorsk
Pyatigorsk, Russian Federation
05.1999 - 07.2004

Skills

Business analysis

IT risk management

Software development

Information security

IT governance

Network administration

Infrastructure management

DevOps practices

IT service management

Information technology infrastructure

Agile methodology

Project management

Certification

Certified SAFe6 Scrum Master

06-2024

Certified Professional Scrum Product Owner

04-2024

CPRE-Certificate

03-2024

PRINCE2 Project Management Certificate

07-2021

Certified ScrumMaster (CSM) - Scrum Alliance.

10-2020

Personal Information

  • Citizenship: German
  • Marital Status: single

Timeline

Certified SAFe6 Scrum Master

06-2024

Certified Professional Scrum Product Owner

04-2024

CPRE-Certificate

03-2024

PRINCE2 Project Management Certificate

07-2021

Senior Consultant in Business Analysis

CGI Inc.
05.2021 - Current

Master of Science - Digital Mobility And IT-product Management

University of Applied Sciences
03.2021 - 03.2023

Certified ScrumMaster (CSM) - Scrum Alliance.

10-2020

Process Manager, IT Expert

Albert-Ludwigs-University Freiburg
04.2019 - 04.2021

Productmanager

Testo SE& Co. KGaA
09.2018 - 04.2019

Bachelor of Science - IT-product Management And Software Processes

University of Applied Sciences
10.2016 - 03.2020

Senior Global Support Coordinator

Paragon Software GmbH
01.2011 - 08.2018

Team-Leader, Abt. Technical Support

Diamond Development
09.2008 - 12.2010

Technical Support Engineer

Paragon Software Group
07.2005 - 08.2006

IT-Administrator

Universität Pyatigorsk
09.2004 - 06.2005

High School Diploma -

University of Pyatigorsk
05.1999 - 07.2004

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