Mustafa Akgül
Berlin
Kurzprofil
Customer-focused data professional with experience driving growth, retention, and stakeholder engagement across international markets. Proven ability to translate analytics into business impact, supporting expansion and long-term customer success. Strong consultative communication skills with a revenue-oriented mindset.
Übersicht
7
7
years of professional experience
1
1
Certification
Berufserfahrung
Graduate Data Scientist (Customer-Focused Project Lead)
OMDENA
Berlin
2025.10 - 2026.02
- Interviewed farmers to identify operational needs and translate them into data-driven product features
- Analyzed 50K+ data points to deliver actionable recommendations improving on-field decisions
- Improved ML model performance (+10% F1) while ensuring usability and customer alignment
- Presented insights to stakeholders to drive solution adoption and ensure long-term engagement
Operations & Customer Success Analyst
Akgüller A.
0zmir
2021.01 - 2024.06
- Supported retention and growth initiatives through KPI and profitability analysis
- Identified cross-sell and upsell opportunities through customer performance and lifecycle analysis
- Built Power BI dashboards reducing reporting time by 40%
- Contributed to annual planning for key customer accounts
- Acted as voice of the customer in cross-functional planning discussions
Founder & Growth Lead
Amazon FBA
Remote
2019.01 - 2023.01
- Managed private-label brand generating up to €100K monthly revenue, owning customer lifecycle, retention, and expansion strategy
- Led global stakeholders (manufacturers, logistics, customers) end-to-end
- Reduced churn risk by proactively monitoring customer feedback and optimizing product-market fit
- Improved conversion rate +40% and traffic +150% through lifecycle optimization
- Achieved 250% ROI by optimizing acquisition and retention KPIs
International Sales & Operations Intern
TARIS
0zmir
2020.08 - 2021.08
- Coordinated international customers, production, and logistics planning
- Analyzed 2M+ monthly records to support sales forecasting
- Increased inventory turnover by 25% via data-driven stock optimization
Ausbildung
Master's Degree - Data Analytics
Berlin School of Business
Berlin 2023 - 2025.01
Bachelor's Degree - Industrial Engineering
Yasar University
Izmir 2017 - 2021.01
Kompetenzen
- Stakeholder Management
- Customer Success
- KPI Optimization
- Cross-functional Collaboration
- Data-driven
- Retention & Expansion
- Consultative Communication
- Revenue Growth
- Analytics
- Business Intelligence Tools
- Data analysis
- SQL
Languages
Turkish
Fließend (C2)
C2
English
Fachkundig (C1)
C1
German
Kompetent (B2)
B2
Benutzerdefiniert
https://github.com/mustafaakgl
Zertifizierung
- Turing College Data Science
- MBA London School of Economics Online
Projects
- https://github.com/mustafaakgl
Zeitleiste
Graduate Data Scientist (Customer-Focused Project Lead)
OMDENA
2025.10 - 2026.02
Operations & Customer Success Analyst
Akgüller A.
2021.01 - 2024.06
International Sales & Operations Intern
TARIS
2020.08 - 2021.08
Founder & Growth Lead
Amazon FBA
2019.01 - 2023.01
Master's Degree - Data Analytics
Berlin School of Business
2023 - 2025.01
Bachelor's Degree - Industrial Engineering
Yasar University
2017 - 2021.01