Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Muthu Praveen R G

Muthu Praveen R G

Berlin

Summary

Dynamic Senior System Engineer with a proven track record at Wipro Limited, adept at root cause analysis and automation using DevOps tools. Skilled in SQL and Unix scripting, I excel in incident management and documentation practices, driving process improvements that enhance team efficiency and minimize downtime.

Overview

9
9
years of professional experience

Work History

Senior System Engineer

Wipro Limited
Berlin
09.2022 - Current
  • Efficiently resolved L1/L2 support tickets within defined SLAs, ensuring minimal disruption to business operations, and escalated critical issues to appropriate teams for prompt resolution and follow-up.
  • Performed root cause analysis for recurring incidents and proposed permanent fixes for the development team.
  • Managed and resolved service requests and operational tasks using Jira, ensuring timely updates, accurate documentation, and adherence to SLA timelines for efficient issue tracking and team collaboration.
  • Monitoring and performing sanity checks of the applications.
  • Automated manual tasks using DevOps tools, improving response time, and reducing errors.
  • Collaborated with the Infrastructure team to provide technical support for server maintenance, patch deployments, monitoring setup, and issue resolution, ensuring optimal system performance and stability across environments.
  • Documented knowledge base articles, and contributed to continuous service improvement efforts.

Production Support Engineer

Artech Infosystems
Bengaluru
12.2020 - 09.2022
  • Efficiently resolved L1/L2 support tickets within defined SLAs, and escalated critical issues to appropriate teams for prompt resolution and follow-up.
  • Working on escalated tickets of high priority and providing a permanent fix to the end users of the organization.
  • Proactively identifying and implementing process improvements and automations.
  • Analyzing the logs by finding the errors captured in the logs, and engaging the required application team to fix the issues.
  • Resolving the issue within the given service level agreement (SLA), without missing the MTTR.
  • Effectively driving the bridge and engaging the required stakeholders until the issue is resolved completely, with the correct root cause and resolution.
  • Created and maintained knowledge base documents to ensure accurate, up-to-date information for recurring issues, and standard procedures, improving team efficiency and reducing resolution time.

Senior System Engineer

Infosys Technologies
Mangaluru
05.2016 - 12.2018
  • Managed critical, revenue-impacting production system issues with a focus on code-level debugging, ensuring rapid resolution, and minimal downtime for business-critical applications.
  • Proficient in resolving end-customer issues using ticketing tools, ensuring prompt resolution based on customer inputs.
  • Debugging critical issues using logger statements and code logic analysis.
  • Developing Unix scripts and Splunk alerts for proactive issue monitoring.
  • Providing root cause fixes to development teams for recurring issues.
  • Collaborated with development and DB support teams during production releases, upgrades, and network activities.
  • Reviewed team activities, analyzed performance metrics, and provided data to management for informed decision-making.

Education

B.E (Electrical And Electronics Engineering), GPA: 7.65 -

N.M.A.M. Institute of Technology
Nitte, Udupi
05-2016

P.U.C (PCMB), 64.5% -

St. Aloysius Pre University College
Mangaluru,Karnataka
04-2012

S.S.L.C, 76.5% -

NMPT High School
Mangaluru, Karnataka
04-2010

Skills

  • Basics in Core Java
  • SQL Oracle
  • Unix and shell scripting
  • Tools like Splunk, Jenkins, GitLab, and Jira
  • Application monitoring
  • Incident management
  • Root cause analysis
  • Server maintenance
  • Technical support
  • Critical thinking
  • Documentation practices

Accomplishments

  • Recognized with the "Habit Flagbearer - Demonstrating Stewardship Award" for independently managing, demonstrating exceptional ownership, problem-solving, and leadership skills (Wipro).
  • Recognized with the 'Best Rookie of the Year' award for ramping up and performing well in a short duration as a fresher on the team (Artech Infosystems).

Languages

Tamil
First Language
English
Proficient (C2)
C2
Kannada
Advanced (C1)
C1

Timeline

Senior System Engineer

Wipro Limited
09.2022 - Current

Production Support Engineer

Artech Infosystems
12.2020 - 09.2022

Senior System Engineer

Infosys Technologies
05.2016 - 12.2018

B.E (Electrical And Electronics Engineering), GPA: 7.65 -

N.M.A.M. Institute of Technology

P.U.C (PCMB), 64.5% -

St. Aloysius Pre University College

S.S.L.C, 76.5% -

NMPT High School

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Muthu Praveen R G