Maria Vicky Boldrini
Wildsteig
Summary
Customer-oriented, strategic-thinking operations and sales professional with over twenty years of experience in building relationships, cultivating partnerships, retaining guests/clients and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding connections, persuasively introducing products, implementing pricing models, inventory control and projections, and revealing customer needs to deliver viable solutions suitable for all parties.
Overview
26
26
years of professional experience
Work History
Holiday Apartment Host
Haus Victoria
Wildsteig
06.2016 - Current
- Set pricing structures according to market analytics and emerging trends both pre- and post-COVID.
- Analyzed operational processes and implemented continuous improvement initiatives, i.e. cleanliness and enhanced sanitation procedures, to promote consistent bookings and profitability.
- Welcomed customers, offered assistance and answered questions by providing rates, hiking opportunities and local culinary experiences in the area.
Internet Sales Manager
Legends Cadillac
Scottsdale, AZ
09.2004 - 09.2009
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Negotiated product sales and trade-in deals for maximum profit.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Increased repeat customer base by maintaining relationships with previous clients and effectively managing service issues.
- Set and exceeded sales goals of required minimum 10 units consistently year round.
- Acknowledged and rewarded by General Motors for number of Customer Satisfaction surveys returned with an excellent score.
Internet Sales Specialist
Showcase Motors
Phoenix, AZ
06.2001 - 09.2004
- Exceeded goals and objectives for online selling department.
- Increased overall store CSI scores to an above 93% average in less than three months.
- Managed all store internet e-mail leads and remained available to respond to inquiries professionally by phone, in person or via email.
- Cultivated new online customer account and affiliate relationships to grow customer base.
- Maintained highest level of knowledge in regards to detailed company products, applications and services by studying product materials and attending trainings.
Skydiving Instructor
Skydive Arizona
Eloy, AZ
09.1997 - 06.2001
- Scheduled new aspiring students and managed/organized class records and reports.
- Maintained all equipment necessary current and up to date as per FAA regulations Section 135 pertaining to parachute equipment and jumps.
- Observed instructors implement, train and practice all valuable techniques available to ensure the safety and comprehension of every student prior to jumping.
- Coordinated aircraft slots with Manifest to promote efficiency with aircraft use and smooth turnaround time.
- Signed off on student course completion.
- Responsible for daily profit and expense records.
Education
Bachelor of Arts - Sociology
Wichita State University
Wichita, KS, USA 06.1997
Bachelor of Science - Aviation Management
Wichita State University
Wichita, KS, USA 06.1997
Skills
- B2C Business to Client
- Documentation compliance
- Strategic planning
- Regulatory requirements
- Team building and leadership
- Planning and coordination
Languages
English, Italian
First Language
Bulgarian
Proficient
C2
German
Beginner
A1
REFERENCES
Most recent guest reviews:
https://abnb.me/H6ZPLnU9Z7
Other available upon request.
Timeline
Holiday Apartment Host
Haus Victoria
06.2016 - Current
Internet Sales Manager
Legends Cadillac
09.2004 - 09.2009
Internet Sales Specialist
Showcase Motors
06.2001 - 09.2004
Skydiving Instructor
Skydive Arizona
09.1997 - 06.2001
Bachelor of Arts - Sociology
Wichita State University
Bachelor of Science - Aviation Management
Wichita State University
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