Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mycah Nicholson

Middletown

Summary

An analytical and organized professional with experience in healthcare communication and patient care. Proven ability to enhance patient experiences and support effective healthcare policies. Experienced in delivering high-quality patient care, conducting diagnostic tests, and maintaining advanced medical equipment. Demonstrated success in improving office efficiency and patient satisfaction through proactive problem-solving.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Optometric Technician

Simon Eye Associates
Middletown
10.2023 - Current
  • Conducted pre-examination tests including visual acuity, tonometry, and auto-refraction.
  • Assisted optometrists by preparing patients and instruments for eye exams.
  • Performed diagnostic tests using ophthalmic equipment to monitor eye health.
  • Collected and documented detailed patient histories and medical information.
  • Educated patients on proper contact lens insertion, removal, and care.
  • Executed lensometry to verify current prescriptions in patients’ eyewear.
  • Processed insurance claims and verified patient benefits efficiently.
  • Delivered exceptional patient care and customer service in a fast-paced clinical environment.

Server

Cantwells Tavern
Odessa
08.2019 - Current
  • Utilized effective communication skills to enhance customer dining experiences.
  • Explained menu items clearly, took orders accurately, and successfully upsold daily specials.
  • Trained new employees on service standards and operational procedures.
  • Maintained a respectful demeanor towards all customers in various situations.
  • Collaborated with team members to enhance overall guest experience.
  • Operated cash registers and electronic devices with proficiency.
  • Resolved conflicts efficiently, ensuring customer satisfaction and loyalty.

Medical Scribe

Scribe America
New Orleans
10.2022 - 06.2023
  • Collaborated with supervising physician to complete and submit medical records.
  • Transcribed patient information to ensure accuracy in electronic health records system.
  • Maintained exceptional organization of all patient documentation.
  • Utilized advanced computer skills for transcription and documentation across medical software.

Sales Associate

Vector Marketing Company, CUTCO
New Orleans
11.2022 - 05.2023
  • Leveraged industry expertise to sell and promote Cutco products effectively.
  • Established strong customer relationships through strategic networking efforts.
  • Developed tailored sales plans to consistently exceed sales quotas.
  • Identified customer needs to address objections and enhance sales performance.

Team Worker

Dunkin' Donuts
Middletown
05.2019 - 08.2019
  • Delivered coffee, beverages, and food with precision to enhance customer experience.
  • Maintained store cleanliness, including bathrooms, countertops, food stations, floors, and trash removal.
  • Trained new employees to ensure adherence to service standards.
  • Consistently upheld a friendly demeanor to foster positive customer interactions.

Lifeguard

City of Wilmington
Wilmington
06.2016 - 08.2018
  • Monitored patrons at pool locations across city to ensure safety and security.
  • Educated patrons on pool rules and safety procedures to promote safe behavior.
  • Collaborated with team members to execute efficient lifeguard rotations during peak hours.
  • Trained new lifeguards in emergency response protocols and safety practices.
  • Executed emergency care procedures until arrival of medical services.
  • Maintained vigilance to respond promptly to emergencies and protect patrons.

Volunteer

Seeds Of Greatness Bible Chr
New Castle
06.2015 - Current
  • Served as Praise and Worship dancer for children's ministry.
  • Assisted stage crew with church showcases.
  • Supported toddler classroom activities, focusing on supervision and Bible school lessons.

Education

Bachelor of Science - Applied Psychology

Xavier University of Louisiana
New Orleans, LA
05-2023

Skills

  • Effective communication
  • Team collaboration
  • Customer relationship management
  • Conflict resolution
  • Attention to detail
  • Time management
  • Scribing and task prioritization
  • Analytical skills

Certification

  • CPR Certified

Timeline

Optometric Technician

Simon Eye Associates
10.2023 - Current

Sales Associate

Vector Marketing Company, CUTCO
11.2022 - 05.2023

Medical Scribe

Scribe America
10.2022 - 06.2023

Server

Cantwells Tavern
08.2019 - Current

Team Worker

Dunkin' Donuts
05.2019 - 08.2019

Lifeguard

City of Wilmington
06.2016 - 08.2018

Volunteer

Seeds Of Greatness Bible Chr
06.2015 - Current

Bachelor of Science - Applied Psychology

Xavier University of Louisiana

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Mycah Nicholson