MYLA BERIÑA
RN
Uhler
Summary
To have a job that would enable me to use my talent and skills as well as contribute to organization's goals and which would provide excellent opportunities for career advancement and personal growth.
Overview
11
11
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Junior Data Analyst
Appen AI Company
09.2021 - 06.2023
- Analyzing large datasets using statistical software and techniques to identify trends and patterns.
- Reviewing the results returned in a specific search and query and rating them in terms of relevance.
- Cleaning and organizing data to ensure accuracy and completeness.
- Collecting data from various sources including online databases, social media, and other websites.
Customer Support Specialist
Teletech Cainta
04.2017 - 10.2018
- Coordinated communication efforts during critical incidents. Minimize negative impact on customer relations.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Representative
GC Services Inc.
02.2016 - 03.2017
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Care Associate
Process Synergy Inc.
01.2014 - 11.2014
- Book/Cancel domestic and international flights, provide information about airline regulations, handle complaints and provide resolution to customers calling for Philippine Airlines
Customer Service Rep.
Sykes Asia
06.2013 - 10.2013
- Book hotels, flights and car rentals to customers calling for Expedia
Customer Service Rep.
Sterling Global Call Center Inc.
02.2012 - 01.2013
- Take orders, answer questions and inquiries, up sell new products and provide more information to customers calling for Jollibee Delivery
Education
Bachelor of Science in Nursing -
Unciano Colleges, Inc- Antipolo
Antipolo City, Rizal 01.2005 - 04.2010
Secondary - undefined
Sumulong Memorial High School
Antipolo City, Rizal 01.2001 - 04.2005
Primary - undefined
Juan Sumulong Elementary School
Antipolo City, Rizal 01.1995 - 04.2001
Skills
Data Analysis
Rating/ Evaluation
Excel
EWOQ
Uhrs
SRT
Timeline
Junior Data Analyst
Appen AI Company
09.2021 - 06.2023
Customer Support Specialist
Teletech Cainta
04.2017 - 10.2018
Customer Service Representative
GC Services Inc.
02.2016 - 03.2017
Customer Care Associate
Process Synergy Inc.
01.2014 - 11.2014
Customer Service Rep.
Sykes Asia
06.2013 - 10.2013
Customer Service Rep.
Sterling Global Call Center Inc.
02.2012 - 01.2013
Bachelor of Science in Nursing -
Unciano Colleges, Inc- Antipolo
01.2005 - 04.2010
Secondary - undefined
Sumulong Memorial High School
01.2001 - 04.2005
Primary - undefined
Juan Sumulong Elementary School
01.1995 - 04.2001