Myriam Kelmendi
Frankfurt
Summary
Experienced Leader, well-known for
successfully executing new initiatives
as well as maintaining high level of
performance and standards within
the team.
Creating a workplace culture
consistent with the organization's
mission and values.
Well experienced and successful in
managing global and remote teams.
Consistently meets and exceeds
targets.
Reliable team player and strong team
leader.
Overview
25
25
years of professional experience
Work History
Senior Director
Informatica GmbH
- Maintenance Renewals
- EMEA/APJ and LATAM
Renewal
IBM Deutschland GmbH
Sr. Director Customer
HCL Technology GmbH
04.2019 - Current
- All geos except NA), - design and implementation of CSM Role, business model, capabilities and strategies - Supported the integration and onboarding of + 30.000 customers - Hired and built a team of + 60 members globally - trained and enabled team - revenue responsibility for + 500 Mio USD - member of the Global Go-to-Market Leadership Team - consistent target achievement or overachievement
Manager Maintenance
01.2011 - 03.2019
- Renewals EMEA - Built, developed and lead a team of 10 Renewal Sales and 8
- Sales Support members - Train, mentor, coach and supervise Sales Reps to manage and over-achieve quota in each territory through weekly Forecast and Strategy Calls - Manage relationship between the different internal departments - Established and enforced Renewal Policies in all regions - Strategies ways to increase maintenance renewals bookings - Member of the EMEA Leadership Team - Consistent over-achievement of annual target (+200 Mio USD)
Cognos Renewal Manager
Cognos
01.2009 - 12.2010
- Responsible for the Integration of the Renewal Team and
- Process into IBM by transferring and amending Contracts to
- IBM Systems and Standards - Involved in integration and alignment processes
- Myriam Kelmendi - Trained existing MR team of 35 plus 10 new hires - 106 Mio USD revenue responsibility - Started transfer into Second Line Management by being responsible for a team of 70+ team-members and a 300 Mio
- USD revenue, GmbH – Director Maintenance Renewals EMEA
Director
Frankfurt Am Main
04.2007 - 07.2008
- Promotion to, at a time when customer retention rates were falling, and Security was getting more focus - focus on defending support in a consistent and predictable way - focus on forecasting models - 160 Mio USD revenue and target Achievement (40% of the overall Cognos Revenue in EMEA) - member of the IBM Integration Leadership Team - member of the Central European and EMEA Leadership
- Team
Sales Manager
Cognos GmbH, Am Main
03.2001 - 03.2007
- Implemented common renewal processes across the region
- Member of the Transformation Team (backoffice SSC)
- Responsible for the transformation of the Renewal Team
- Successfully contributed to the move from local backoffice to SSC in
- NL by developing new job roles, duties and responsibilities as well as hiring new stuff and setting up the whole SSC
SALES ADMIN
COGNOS GMBH, Am
10.1998 - 02.2001
Education
Myriam Kelmendi European Language Secretary and Business Administration - undefined
Sprach- U. Wirtschaftsschule Rahn
1998
High School Diploma - undefined
St. Franziskus Gymnasium und Realschule
1995
Skills
- Strong Leadership skills
- 15 years of experience
- Leading and managing
- Renewal Sales, Customer
- Success & Sales Support
- Team
- Excellent interpersonal skills
- By active listening and
- Advisory
- Consistent over-performer
- Business and strategy
- Development
- Creative Thinking
- Problem Solving
- Decision Making
Timeline
Sr. Director Customer
HCL Technology GmbH
04.2019 - Current
Manager Maintenance
01.2011 - 03.2019
Cognos Renewal Manager
Cognos
01.2009 - 12.2010
Director
Frankfurt Am Main
04.2007 - 07.2008
Sales Manager
Cognos GmbH, Am Main
03.2001 - 03.2007
SALES ADMIN
COGNOS GMBH, Am
10.1998 - 02.2001
Senior Director
Informatica GmbH
Renewal
IBM Deutschland GmbH
Myriam Kelmendi European Language Secretary and Business Administration - undefined
Sprach- U. Wirtschaftsschule Rahn
High School Diploma - undefined
St. Franziskus Gymnasium und Realschule
Similar Profiles
Swathi AgarwalSwathi Agarwal
Consultant at InformaticaConsultant at Informatica
Pranav VermaPranav Verma
Sr. Development Manager at Informatica Business Solutions Private LimitedSr. Development Manager at Informatica Business Solutions Private Limited
Avinash K NAvinash K N
Senior Manager DevOps at InformaticaSenior Manager DevOps at Informatica