Property & Casualty and Health & Benefits Renewals, Implementation enrolments.
Inbound and Outbound Operations:
Property &Casualty, Health & Benefits Renewals, Implementation Endorsement specialist, and Payroll enrolment specialist at ADP.
Supporting team, appointment coordinations with sub departments and event planning.
Worked in H & B Implementation process activating all the new claims by verifying the client's documents.
Handled the client's E-mails Mail processing and escalations daily Updating daily reports to the client regarding the missing information.
Renewing the policies Worked on both H&B Implementation and P&C Renewal process Handling the entire Service Inbox of both client and producer Emails Worked on new process updates daily.
Automatic Data Processing
Sr. Process Associate
Optum
02.2018 - 02.2019
Worked as Account Receivable in the US Healthcare industry, with experience encompassing Insurance service (Activating and Renewing) claims.
Handled all client escalations, Verifying the patient's medical/ health records, and forwarding them to clients to process the claims.
Worked on Appeals and denial management (coding denials, Diagnosis, Rx code)with insurance(Medicare, Medicaid, Commercial, Managed care).
Process Associate
Inventures Knowledge Solutions (IKS)
12.2016 - 02.2018
Worked as Account Receivable in the US healthcare.
Worked on end-to-end claims, Global issues.
Appeals, client priority emails, TFL claims.
Checking patient Ledgers and statements appeal eligibility and benefits.
Education
Master's - Business Administration
University of Europe For Applied Sciences (UE)
07-2025
Bachelors - Electronics and Communication Engineering
Jawaharlal Nehru Technological University Hyderabad