SAP S/4HANA Sales and Distribution
MIR ZAID ALI
Information Technology Analyst
Berlin
Summary
Over 1.9 years of experience in Information Technology as Analyst in Nagpur, India. Over 6 years of industry experience in the areas of Sales, Marketing & Business Development in Dubai, UAE. Some of the prestigious clients: BOSCH (B/S/H), Dubai Financial Market (DFM), Dnata (Subsidiary of EMIRATES Airlines), Hertz Rent a Car, Lisec Automation, Advent Software Middle East, LTD. & many more. Successfully completed certification & training in SAP (Sales & Distribution) module using ERP 6.0 EhP7 from SAP SE via Seed Infotech, Pune, India. Achieve a challenging position in the area of Enterprise Resource Planning (SAP), where my analytical, academic and professional skills can be used to the benefit of the organization as well as my career growth. Capability in building relations with clients/end users resolving critical problem areas and delivering on customer commitments. Keenly interested in analysing information system needs, evaluating end-user requirements and custom designing solutions. An effective communicator with excellent analytical, process-oriented & relationship management skills with the ability to relate to people at any level of business & management.
Overview
13
13
years of professional experience
7
7
Certifications
1
1
Language
Work History
Information Technologies Analyst
HCL Technologies
Nagpur, MAHARASHTRA
10.2022 - Current
- Answer incoming calls, emails, and tickets from users regarding IT issues.
- Log and categorize all incoming requests and incidents within the service desk ticketing system.
- Troubleshoot and resolve basic IT issues, including password resets, account unlock, software installation, and network connectivity problems.
- Identify and escalate complex issues to higher-level support teams.
- Maintain accurate and detailed documentation of all incidents and resolutions.
- Provide proactive communication to users on the status of their requests.
- Stay current on new technologies and IT trends, and contribute to the development and improvement of service desk processes.
Business Development Executive
Seris Parfums Pvt. LTD
10.2019 - 09.2022
- Company Overview: Perfume Manufacturing
- Find prospects and leads.
- Understand all the prospect’s needs, problems or wants.
- Meet with potential clients and act as their consultant.
- Consult with the sales and marketing team to ensure efficiency.
- Stay up to date with the latest sales trends and best practices.
Business Development Executive
Vibrant Space Technical Services LLC
10.2017 - 10.2019
- Company Overview: Interior Design
- Mapped new sales leads and pitch for products or services.
- Prepared quotes & proposals and contacted clients to inform them about new development in the company’s projects.
- Prioritised daily workflows, including inbound calls, quotes & sales-related inquiries.
- Finalised prices, terms of sales & service agreements.
Business Development Executive
Masters Exhibitors Technical Services LLC
05.2016 - 09.2017
- Company Overview: Promotional Gifts
- Involved in promoting & selling products using arguments to existing & prospective customers.
- Conducted cost-benefit & needs analysis of existing/potential customers to meet their needs.
- Resolved customer problems & complaints to maximize satisfaction.
- Reviewed the market’s potential, and tracked sales & status reports.
- Facilitated supply management with reports on customer needs, problems, interests & competitive activities.
Sales Coordinator & Graphic Design Editor
Multi Global Trading LLC
08.2012 - 04.2016
- Company Overview: Promotional Gifts
- Assist the sales executive to negotiate the best price and offers.
- Respond to customer emails.
- Customer coordination / handling technical issues by connecting with the supplier directly or via the procurement team.
- Verify the customer’s LPOs with the quotation / agreed offers.
- Verify the supporting documents are attached with the duly completed credit form received from the new customer and forward the same to the Accounts Department.
- Provide guidance to colleagues in relation to the product price.
- Split the incoming leads to suitable sales executives.
- Prepare proforma invoices.
- Plans concepts by studying information and materials.
- Illustrates concepts by designing rough layouts of art and copy regarding arrangement, size, type, style, and related aesthetic concepts.
- Obtains approval of concept by submitting a rough layout for approval.
- Completes projects by coordinating with the sales team & printers, etc
- Maintains technical knowledge by attending design workshops; reviewing professional publications; and participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Study Brand Guidelines provided by the client.
- Instruct printer about the appropriate location of logo placement on gift Items for branding.
Education
Bachelors of Arts - English
Nagpur University
01.2015
MBA - IT
SGVU
01.2023
Skills
Service First
undefinedCertification
SAP Certified Application Associate - Sales and Distribution with SAP ERP 6.0 EhP7 from SAP SE, India in 2020
Awards
I'm thrilled! My hard work on the Barclays UK project at HCLTech earned me an Above and Beyond Contribution award.
AREAS OF INTEREST
Building strong relationships with clients, market analysis and strategic planning to increase revenue and exceed sales targets. I am also passionate about continuously learning and adapting to new sales techniques and technologies to stay ahead in the competitive market. With my strong communication and negotiation skills, I am confident in my ability to drive success and growth in any sales and marketing role.
PERSONAL DETAILS
UAE Driving License: Valid till 2027
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementTeam Building / Company RetreatsPersonal development programsCompany CultureWork-life balanceAccomplishments
- Resolved an over all performance productivity issue by explaining the impact and its solution.
- Pointed out the technical steps missing from the Knowledge Article used for agents.
- Named Above and Beyond Performer at HCLTech.
- Closed deal worth 231421.61 USD for Vibrant Space Interiors, Dubai, UAE.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
ZOHO CRM
ServiceNow
Microsoft M365
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Beginner (A1)
Timeline
Information Technologies Analyst
HCL Technologies
10.2022 - Current
Business Development Executive
Seris Parfums Pvt. LTD
10.2019 - 09.2022
Business Development Executive
Vibrant Space Technical Services LLC
10.2017 - 10.2019
Business Development Executive
Masters Exhibitors Technical Services LLC
05.2016 - 09.2017
Sales Coordinator & Graphic Design Editor
Multi Global Trading LLC
08.2012 - 04.2016
Bachelors of Arts - English
Nagpur University
MBA - IT
SGVU
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