Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nadezhda Fowaah Amponsah

Bochum

Summary

Detail-orientated adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Responsible , passionate about delivering outstanding quality and service. Offering years of experience in industry with history of recognition for performance. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Concentrix
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Personal Assistant to the CEO

Turbham Limited
02.2021 - 05.2022
  • Planned and coordinated travel arrangements and logistics for out-of-town functions.
  • Organised personal and professional calendars, including reminders and updates for upcoming meetings and events.
  • Directed and actioned incoming and outgoing correspondence, including postal mail, email and faxes.
  • Established strong professional relationships with personnel at multiple levels whilst remaining flexible to take initiative and meet tight deadlines.
  • Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
  • Restocked off supplies and submitting Purchase Orders (POs).
  • Documented and shared weekly meeting minutes.
  • Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients.
  • Performed background research for special projects.
  • Generated high-quality reports, documents and presentations.
  • Screened incoming telephone calls and PR enquiries, directing them through appropriate communication channels.
  • Worked closely with clients to understand desired results and manage expectations.
  • Ran errands, including shopping for groceries and collecting dry cleaning.
  • Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
  • Generated reports using Microsoft Excel spreadsheets.
  • Generated and distributed invoices to obtain fee payments.
  • Photocopied and printed documents on behalf of clerical support teams.
  • Organised office documentation for maximum efficiency and team productivity.
  • Researched issues and compiled reports, presentations and summaries from data.

Education

Bachelor of Science - International Business Management

Kharkiv Technical University
Kharkiv Ukraine
06.2023

Certificate of Higher Education - Eonomics

Our Lady of Providence High School
2018

Skills

  • Executive calendar management
  • Personal security
  • Supply procurement
  • Data management
  • Computer-savvy
  • Strategic decision-making
  • Excellent verbal communication
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Computer Proficiency
  • Problem Resolution
  • Data Entry
  • Microsoft Excel
  • Client Relations
  • Microsoft Outlook
  • Scheduling

Certification

  • certified

Languages

German
Intermediate (B1)
English
Bilingual or Proficient (C2)
Russian
Intermediate (B1)

Timeline

Customer Service Representative

Concentrix
02.2024 - Current

Personal Assistant to the CEO

Turbham Limited
02.2021 - 05.2022

Bachelor of Science - International Business Management

Kharkiv Technical University

Certificate of Higher Education - Eonomics

Our Lady of Providence High School

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Nadezhda Fowaah Amponsah