Nadia Inuwa
Dover
Summary
Dynamic professional with a proven track record at EAGLE REST INN DOVER AIR FORCE BASE, enhancing guest satisfaction and loyalty through exceptional customer service and problem-solving skills. Excelled in reservation management and emergency response, contributing to a significant increase in repeat business. Skilled in both guest relations and computer applications, adept at fostering positive experiences and streamlining operations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
EAGLE REST INN DOVER AIR FORCE BASE
09.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Contributed to increase in repeat business by developing strong relationships with guests.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
Trainer
XPO Logistics NIKE
10.2018 - 06.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
Package Handler
H&M Warehouse
12.2017 - 09.2018
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
Shipping and Receiving Clerk
Geodis Warehouse
12.2016 - 11.2017
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Education
Associate of Science - Social Sciences
KOGI STATE UNIVERSITY
NIGERIA 03-2005
High School Diploma -
LEADS COLLEGE
LAGOS04-2003
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Financial transactions
- Flexible schedule
- Payment processing
- Complaint handling
- Guest orientation
- Data entry
- Reservation processing
- Inventory monitoring
- Reservation management system
- Hotel software expertise
- Emergency response
- Report preparation
- Verbal and written communication
- Cash handling experience
- Concierge support
- Professionalism
- Teamwork
- Package shipping
- Reservations management
- Reservation coordination
- Analytical thinking
- Problem-solving
- Office support
- Check-in coordination
- Language proficiency
Languages
Arabic
Native or Bilingual
YORUBA
Native or Bilingual
Timeline
Guest Service Representative
EAGLE REST INN DOVER AIR FORCE BASE
09.2024 - Current
Trainer
XPO Logistics NIKE
10.2018 - 06.2020
Package Handler
H&M Warehouse
12.2017 - 09.2018
Shipping and Receiving Clerk
Geodis Warehouse
12.2016 - 11.2017
Associate of Science - Social Sciences
KOGI STATE UNIVERSITY
High School Diploma -
LEADS COLLEGE
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