Nadin Seif
Frankfurt am Main
Kurzprofil
Dynamic travel agent with 4+ years of experience crafting person and delivering exceptional customer service. Proven ability to build strong client relationships and curate unforgettable travel experience. Skilled in leveraging technology to streamline bookings and enhance engagement, with a talent for fostering supplier relationships to secure exclusive deals. Dedicated customer service expert with strong problem-solving and conflict resolution is focused on exceeding client expectations and driving repeat business. A quick learner with a passion for acquiring new knowledge and skills always looking to expand my expertise in the travel industry analyze custom needs to implement effective solutions, enhancing overall satisfaction and contributing to team success through proactive support and positive engagement.
Übersicht
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Berufserfahrung
TRAVEL COORDINATOR
Sun Tours
Amman Jordan
2021.09 - 2025.03
- Managed ticket sales and customer inquiries to maximize revenue and satisfaction.
- Developed strong client relationships to encourage repeat business and referrals.
- Resolved ticketing issue efficiently, enhancing overall customer experience.
- Collaborated with team members to most starts and improve service delivery.
- Dynamic and results-oriented Sales Offer with Four years of experience in driving sales growth in the travel industry.
- Proficient in developing and implementing strategic plans to increase revenue and enhance customer satisfaction.
- Experience in managing ticket sales for various events, providing excellent service to a diverse clients.
- Improved customer satisfaction.
- Increased bookings.
- Developed new tourism products.
- Enhanced destination reputation.
- Tourism infrastructure development.
CUSTOMER SERVICE
Commerce Bank
Amman
2018.08 - 2018.12
- Exceptional problem-solving skills with a track record of turning dissatisfied customers into loyal advocates.
- Committed to continuous improvement and staying updated on industry trends to enhance service excellence.
- Strong ability to communicate complex information clearly & concisely to diverse audiences.
- Recognized for improving customer satisfaction rating through proactive service and relationship building.
- Reduced customer complaints.
- Enhanced customer experience.
- Provided excellent customer service.
- Exceeded sales targets.
- Resolved customer complaints.
- Increased customer loyalty.
- Improved customer satisfaction ratings.
Ausbildung
Creativity School -
Creativity School
2014.02 - 2015.05
BACHELOR DEGREE -
German Jordanian University
2015.09 - 2021.02
CUSTOMER SERVICE -
Commerce Bank
Amman 2015.09 - 2018.12
Kompetenzen
- Adaptability
- Time management
- Patient
- Ability to solve problems
- Communication skills
- Teamwork
Zertifizierung
- Amadeus Certificate
- Quality Management System 150 9001:2015
- TCF French Certificate (B1), Alliance Francaise, San Francisco, California, USA, 2015
Languages
Arabic
Fließend (C2)
C2
German
Fortgeschritten (B1)
B1
English
Fachkundig (C1)
C1
Benutzerdefiniert
- https://www.in.com/in/adino-set-3964931b0
- www.enhanov.com
Zeitleiste
TRAVEL COORDINATOR
Sun Tours
2021.09 - 2025.03
CUSTOMER SERVICE
Commerce Bank
2018.08 - 2018.12
BACHELOR DEGREE -
German Jordanian University
2015.09 - 2021.02
CUSTOMER SERVICE -
Commerce Bank
2015.09 - 2018.12
Creativity School -
Creativity School
2014.02 - 2015.05