Nadine Al Youssef
Essen
Summary
Experienced professional with a strong background in team leadership, content moderation, event management, and client relations. Demonstrated success in optimizing team performance, improving processes, and delivering high-quality services. Skilled in problem-solving, strategic planning, and creating collaborative work environments. Seeking a Senior Team Manager position to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Team Leader
TELUS Digital Essen
10.2020 - Current
- I supervised content moderators, ensuring adherence to company standards
- Through effective training and strategic initiatives, I optimized team performance and workflow efficiency, resulting in improved service delivery and client satisfaction
- My adept handling of complex issues and collaboration with cross-functional teams garnered recognition from senior management for leadership and professionalism
Content Moderator
Telus International
07.2018 - 09.2020
- I ensured adherence to company standards while overseeing content moderation activities
- Implementing effective training and strategic initiatives, I optimized team performance and workflow efficiency, resulting in enhanced service delivery and client satisfaction
- My adept handling of complex issues and collaboration with cross-functional teams garnered recognition from senior management for leadership and professionalism
Events Organizer
Nasser GmbH
04.2017 - 06.2018
- I coordinated event activities to ensure seamless execution and adherence to company standards
- Implementing effective planning and strategic initiatives, I optimized event performance and workflow efficiency, resulting in enhanced service delivery and client satisfaction
- My adept handling of complex issues and collaboration with cross-functional teams garnered recognition from senior management for leadership and professionalism
Education
Geography
Damascus University
Damascus Syria01.2014
Skills
- Employee Development
- Conflict Resolutions
- Strategic Communications
- Performance Optimization
- Problem Solving Skills
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Timeline
Team Leader
TELUS Digital Essen
10.2020 - Current
Content Moderator
Telus International
07.2018 - 09.2020
Events Organizer
Nasser GmbH
04.2017 - 06.2018
Geography
Damascus University
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