Nadine Kolbe

Build one of the first 10-minutes quick commerce player in Sweden from scratch with an 6-digit angel invest on an cost optimized level. Merged with an competitor in April 2022.

Key Contributions

• Build and trained operational teams (+60) and implemented all operational processes to deliver groceries in 10 minutes.
• Set up warehouses, internal and supplier infrastructure.
• Directed technological improvements to reduce business bottlenecks.
• Build product portfolio, ensured product availability together with optimization of inventory levels and improved waste management.
• Build supplier relationships, as well as purchasing negotiations with procurement and retail.
• Developed online and offline marketing strategies to facilitate business expansion in highly competitive environment.

Amongst others, restructuring of a recruitment agency for event and promotion staff as Head of Operations from 10/2019 to 12/2020. After the Covid-19 outbreak, focused on company stabilization by streamlining processes and trimming positions.

Key Contributions

• Management and restructuring operational departments (~30 HC); Establishment and strategic alignment of new departments.
• Since 03/20 focus on strategic reorganization due to corona impact; e.g. set up of outbound sales and account management.
• Implementation of budgeting, management reports, and relevant KPIs.

Directed all operational activities, including customer service, account management, repair and procurement. Working in close collaboration with the IT department and building strategic relationships for service extensions and cooperations.

Key Contributions

• Designed and build new business model from MVP to successful Series-A funding (single-digit million range).
• Led strategic development from B2C to B2B business model with first enterprise customers.
• Implemented work processes, measured team performance, and enhanced profitability through building and managing effective teams (~25 HC).
  

Envisioned, planned, and aligned roadmaps for European unit development for Japanese e-commerce platform.

Key Contributions

• Conducted feasibility assessments to steer business success.
• Optimized operational business processes and provided pre-and post-sales support to increase client satisfaction.
• Monitored staff performance and supported development of Central European HQ in Berlin (with more than 100 HC).

Responsible setting up and managing new B2B pre-sales business unit in Berlin (~12 HC). Transformed and implemented operational processes, including Salesforce.com implementation and roll-out.

Key Contributions

• Accelerated B2B sales growth up to 14% and redesigned sales processes through implementation of relevant KPIs and management reportings.

Evaluated processes and conducted audits to identify key areas of improvement. Triggered business growth and reduced fraud by executing new procedures. Implemented new tools companywide to organize daily workflows.

Key Contributions

• Development and set up travel business unit
• Improved inter- and cross departmental processes with the COO
• Worked closely with German and international Management Teams on international centralization, including cost and headcount reductions