Nadine Mauthner
München
Summary
I am a seasoned professional with a proven track record in sales, (key) account management, operational excellence and strategic initiatives, as well as cultivating and mentoring high-performing teams. Possessing extensive proficiency in stakeholder and partner relationship management within the hospitality, banking and fintech industry. I am driven by the strategic goals of developing, building, and expanding businesses. My expertise thrives in a fast-paced, innovative digital environment, where confidence and resilience remain unwavering even in challenging situations.
Overview
19
19
years of professional experience
Work History
Group Lead Partner Operations, Open Banking & Bank Transfer
Klarna Bank AB
2023.06 - Current
- Implement a rigorous quality assurance process, monitoring and improving performance
- I ensure to provide high-quality B2B operational experience, Anti-Money Laundering (AML), Know Your Customer (KYC) compliance, and supporting Sofort, Billpay and Open Banking partners throughout their lifecycle
- I contribute to the transition from Sofort GmbH into Klarna, managing teams in charge of quality, compliance, strategic, people and process related tasks.
Regional Group Lead Mid-Europe, Business Operations
Klarna Bank AB
2020.11 - 2023.06
- Developed and improved the end to end service experience for all Klarna, Sofort GmbH and Billpay partners in Central Europe (DACH, Poland, BeNeFra, Italy, Spain & Portugal)
- Responsibility for B2B operational excellence, strategy definition & execution for existing and new market launches, vendor and stakeholder (internal & external) relations
- I lead and coached a team of Leads and Managers who are managing 100+ team members.
Area Manager Regional Hotel Chains DACH
Expedia GroupTM
2019.01 - 2020.10
- Analysis of market trends and competitive activities as well as subsequent development of strategies for regional hotel chain headquarters in Germany, Austria and Switzerland
- Offer- and contract negotiation on Executive and C-Level for key accounts as well as renegotiation and conclusion of hotel chain contracts from a contract value of 10m EUR, total net revenue responsibility of 40m EUR
- Leading and coaching a team of 6 account managers in 2 offices
- Representing Expedia in external (virtual) network events.
Project Manager (6-month assignment)
Expedia GroupTM
2019.09 - 2020.03
- Governance of a global company-wide project: held overall responsibility for implementation of a HUB structure for regional account management teams in Kuala Lumpur, Cancun, Dallas and Prague including hiring 86 new multilingual team members
- Fostering an exceptional workplace culture of high engagement and outstanding performance by implementing new work structures and processes
- Chaired weekly meetings with the stakeholders, adhering to deadlines, and ensured that assigned tasks were carried out correctly.
Area Manager
Expedia GroupTM
2012.05 - 2018.12
- Managing/hiring/coaching a team of up to 18 employees from new starters to senior positions in 2 offices
- Accomplished revenue and acquisition targets of yearly 60 million EUR and determined future individual development goals
- Experienced in delivering 1:1 mentoring sessions
- Generated effective solutions for enhancing processes and efficiency while drafting strategic actions based on an independent analysis of market trends and competitor activities
- Established and cultivated important networks with tourism boards and associations.
Senior Market Manager (Sr Sales/Account Manager)
Expedia GroupTM
2010.03 - 2012.05
- Coached and mentored a new team of up to 5 account managers to inspire them to perform at their best
- Ensured acquisition of new properties and accounts in Southern Germany to accomplish KPIs
- Prepared offers and conducted contract negotiations for key accounts
- Analysis of optimization potential of partner hotels and implementation of long-term win-win solutions.
Market Manager (Sales/Account Manager)
Expedia GroupTM
2005.11 - 2010.03
- Handled commercial account management and the acquisition of partner hotels in the assigned region
- Ensuring strategy implementation and achieving revenue and acquisition goals e.g
- By negotiating competitive prices and marketing activities
- Evaluated market trends and competitor activity and provided analysis and recommendations to management.
Education
Apprentice -
Hilton Hotels & Resorts
07.1998
Abitur - Staatliches Gymnasium
07.1995
Skills
- Key Account Management
- Stakeholder Management
- Operational Excellence
- Change Management
- Leadership
- Sales
Websites
Technicalknowhow
- Microsoft products
- G Suite products
- Tableau and Qlik Sense reporting
- Qualtrics
- Salesforce
- Freshdesk
- Slack
- Workday
Furthereducation
- Management Enablement Course (6-month training program)
- PR Training
- Coaching Performance
- Leading People
- Leading remote teams
- Dealing with Change
- Proactive Leadership Course
- Negotiating Effectively
- Powerful Presenting
- Commercial Management Course
- Essentials of Reservations and Yield
- Yield Management Course
- Train the Trainer
Corevalues
- ∙ treat others as you would like to be treated
- ∙ have a bias to action
- "Wherever you are, be all there." (Jim Elliot)
Languages
- German, native
- English, fluent, written and spoken
Languages
German
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Group Lead Partner Operations, Open Banking & Bank Transfer
Klarna Bank AB
2023.06 - Current
Regional Group Lead Mid-Europe, Business Operations
Klarna Bank AB
2020.11 - 2023.06
Project Manager (6-month assignment)
Expedia GroupTM
2019.09 - 2020.03
Area Manager Regional Hotel Chains DACH
Expedia GroupTM
2019.01 - 2020.10
Area Manager
Expedia GroupTM
2012.05 - 2018.12
Senior Market Manager (Sr Sales/Account Manager)
Expedia GroupTM
2010.03 - 2012.05
Market Manager (Sales/Account Manager)
Expedia GroupTM
2005.11 - 2010.03
Apprentice -
Hilton Hotels & Resorts
Abitur - Staatliches Gymnasium
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