Nadine Mauthner
München
Summary
I am a seasoned professional with a proven track record in sales, (key) account management, operational excellence and strategic initiatives, as well as cultivating and mentoring high-performing teams. Possessing extensive proficiency in stakeholder and partner relationship management within the hospitality, banking and fintech industry. I am driven by the strategic goals of developing, building, and expanding businesses. My expertise thrives in a fast-paced, innovative digital environment, where confidence and resilience remain unwavering even in challenging situations.
Overview
19
19
years of professional experience
Work History
Group Lead Partner Operations, Open Banking & Bank Transfer
Klarna Bank AB
06.2023 - Current
- Implement a rigorous quality assurance process, monitoring and improving performance
- I ensure to provide high-quality B2B operational experience, Anti-Money Laundering (AML), Know Your Customer (KYC) compliance, and supporting Sofort, Billpay and Open Banking partners throughout their lifecycle
- I contribute to the transition from Sofort GmbH into Klarna, managing teams in charge of quality, compliance, strategic, people and process related tasks.
Regional Group Lead Mid-Europe, Business Operations
Klarna Bank AB
11.2020 - 06.2023
- Developed and improved the end to end service experience for all Klarna, Sofort GmbH and Billpay partners in Central Europe (DACH, Poland, BeNeFra, Italy, Spain & Portugal)
- Responsibility for B2B operational excellence, strategy definition & execution for existing and new market launches, vendor and stakeholder (internal & external) relations
- I lead and coached a team of Leads and Managers who are managing 100+ team members.
Area Manager Regional Hotel Chains DACH
Expedia GroupTM
01.2019 - 10.2020
- Analysis of market trends and competitive activities as well as subsequent development of strategies for regional hotel chain headquarters in Germany, Austria and Switzerland
- Offer- and contract negotiation on Executive and C-Level for key accounts as well as renegotiation and conclusion of hotel chain contracts from a contract value of 10m EUR, total net revenue responsibility of 40m EUR
- Leading and coaching a team of 6 account managers in 2 offices
- Representing Expedia in external (virtual) network events.
Project Manager (6-month assignment)
Expedia GroupTM
09.2019 - 03.2020
- Governance of a global company-wide project: held overall responsibility for implementation of a HUB structure for regional account management teams in Kuala Lumpur, Cancun, Dallas and Prague including hiring 86 new multilingual team members
- Fostering an exceptional workplace culture of high engagement and outstanding performance by implementing new work structures and processes
- Chaired weekly meetings with the stakeholders, adhering to deadlines, and ensured that assigned tasks were carried out correctly.
Area Manager
Expedia GroupTM
05.2012 - 12.2018
- Managing/hiring/coaching a team of up to 18 employees from new starters to senior positions in 2 offices
- Accomplished revenue and acquisition targets of yearly 60 million EUR and determined future individual development goals
- Experienced in delivering 1:1 mentoring sessions
- Generated effective solutions for enhancing processes and efficiency while drafting strategic actions based on an independent analysis of market trends and competitor activities
- Established and cultivated important networks with tourism boards and associations.
Senior Market Manager (Sr Sales/Account Manager)
Expedia GroupTM
03.2010 - 05.2012
- Coached and mentored a new team of up to 5 account managers to inspire them to perform at their best
- Ensured acquisition of new properties and accounts in Southern Germany to accomplish KPIs
- Prepared offers and conducted contract negotiations for key accounts
- Analysis of optimization potential of partner hotels and implementation of long-term win-win solutions.
Market Manager (Sales/Account Manager)
Expedia GroupTM
11.2005 - 03.2010
- Handled commercial account management and the acquisition of partner hotels in the assigned region
- Ensuring strategy implementation and achieving revenue and acquisition goals e.g
- By negotiating competitive prices and marketing activities
- Evaluated market trends and competitor activity and provided analysis and recommendations to management.
Education
Apprentice -
Hilton Hotels & Resorts
07.1998
Abitur - Staatliches Gymnasium
07.1995
Skills
- Key Account Management
- Stakeholder Management
- Operational Excellence
- Change Management
- Leadership
- Sales
Websites
Technicalknowhow
- Microsoft products
- G Suite products
- Tableau and Qlik Sense reporting
- Qualtrics
- Salesforce
- Freshdesk
- Slack
- Workday
Furthereducation
- Management Enablement Course (6-month training program)
- PR Training
- Coaching Performance
- Leading People
- Leading remote teams
- Dealing with Change
- Proactive Leadership Course
- Negotiating Effectively
- Powerful Presenting
- Commercial Management Course
- Essentials of Reservations and Yield
- Yield Management Course
- Train the Trainer
Corevalues
- ∙ treat others as you would like to be treated
- ∙ have a bias to action
- "Wherever you are, be all there." (Jim Elliot)
Languages
- German, native
- English, fluent, written and spoken
Languages
German
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Group Lead Partner Operations, Open Banking & Bank Transfer
Klarna Bank AB
06.2023 - Current
Regional Group Lead Mid-Europe, Business Operations
Klarna Bank AB
11.2020 - 06.2023
Project Manager (6-month assignment)
Expedia GroupTM
09.2019 - 03.2020
Area Manager Regional Hotel Chains DACH
Expedia GroupTM
01.2019 - 10.2020
Area Manager
Expedia GroupTM
05.2012 - 12.2018
Senior Market Manager (Sr Sales/Account Manager)
Expedia GroupTM
03.2010 - 05.2012
Market Manager (Sales/Account Manager)
Expedia GroupTM
11.2005 - 03.2010
Apprentice -
Hilton Hotels & Resorts
Abitur - Staatliches Gymnasium
Similar Profiles
Adhithyan SampathAdhithyan Sampath
Senior Analyst - Process & Controls Improvement at Klarna Bank ABSenior Analyst - Process & Controls Improvement at Klarna Bank AB
Maidelys Arregoitia DuquesneMaidelys Arregoitia Duquesne
Business Operations Associate at Klarna Bank AB, German BranchBusiness Operations Associate at Klarna Bank AB, German Branch
Thangaraj MuruganThangaraj Murugan
QA Engineer at Klarna Bank AB (Onsite)QA Engineer at Klarna Bank AB (Onsite)