Nadine Velasquez
Barntrup,North Rhine-Westphalia
Summary
Detail-oriented and highly organized Professional Relations Manager with hands-on experience supporting research activities at Disability Determination Services/ Health and Human Services Commission. Skilled in regulatory documentation, master file management, site inspections, and cross-functional communication. Demonstrated ability to manage multiple priorities while ensuring compliance with guidelines, internal protocols, and regulatory standards. Known for strong collaboration, time management, and a proactive, solutions-oriented approach in fast-paced, highly regulated environments.
Overview
12
12
years of professional experience
Work History
School Secretary
WABE International School GmbH
06.2024 - 05.2025
- Managed front office operations, ensuring efficient communication between staff, students, and parents.
- Assisted in scheduling appointments and coordinating meetings for faculty members.
- Maintained accurate 265 student records using electronic database systems.
- Handled approximately 50 daily incoming calls and inquiries, directing them to appropriate personnel promptly.
- Supported preparation of school newsletters and communications for parents and stakeholders.
- Organized and maintained filing systems for administrative documents and reports.
- Provided assistance during school events, enhancing overall coordination efforts.
- Developed familiarity with school policies to effectively respond to inquiries from visitors and staff.
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Documented attendance, grades and test scores to update permanent records.
Professional Relations Manager
Disability Determination Services
10.2013 - 05.2024
- Conducts investigator file reviews for 300 physicians in my region, and tracks outstanding issues using project-specific tools to ensure compliance and documentation accuracy
- Reviews regulatory documents to verify completeness and adherence to applicable guidelines and policies
- Monitor and collaborate 300+ medical sites to resolve outstanding regulatory discrepancies and issues
- Communicate and conduct periodic investigator file reviews and tracks outstanding issues using project-specific tools to ensure compliance and documentation accuracy
- Reviews regulatory documents to verify completeness and adherence to applicable guidelines
- Communicates study updates and tracking metrics to internal departments
- Prepares meeting agendas, records minutes, and coordinates team conference calls and post-meeting communications updates, issues and with tracking metrics to physicians, and internal departments
- Conducts departmental, internal, and investigator file reviews, documenting findings in relevant systems
- Ensures timely, budget-conscious, and high-quality completion of assigned tasks; proactively communicates risks to project leads
- Analyzes and reconciles study metrics; assists with clarification and resolution of documentation-related findings
- Maintains and updates vendor tracking logs
- Processes documents for submission to the Client
- Proven ability to manage multiple projects simultaneously, each with varying priorities and deadlines
- Strong communication, collaboration, organizational, and time management skills, with a consistent track record of delivering high-quality results under pressure
- Managed budgets effectively, ensuring alignment with organizational goals and resource allocation.
Education
BBA - Health Care Management
American InterContinental University
Hoffman, IL04-2016
Skills
- Informed consent process
- Electronic Master File
- Risk-Based Monitoring
- Regulatory documentation and submissions
- Site initiation and monitoring
- Patient recruitment tracking
- Project tracking and issue resolution
- Budget and timeline awareness
- Policy enforcement
- Document preparation
- Multitasking in fast-paced environments
- Problem-solving and critical thinking
- Team collaboration and cross-functional coordination
Languages
English
Bilingual or Proficient (C2)
German
Advanced (C1)
Timeline
School Secretary
WABE International School GmbH
06.2024 - 05.2025
Professional Relations Manager
Disability Determination Services
10.2013 - 05.2024
BBA - Health Care Management
American InterContinental University
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