Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline
StoreManager

Nafseen Alam

Darmstadt,Hesse

Summary

Experienced professional with a strong background in customer support, NGO initiatives, and diverse roles in Germany. Proven ability to build and maintain positive customer relations while collaborating effectively with teams. Demonstrated expertise in inventory management and proficiency in Microsoft Office and customer support software. Extensive knowledge of business systems through SAP S/4HANA, combining technical expertise with practical experience. Seeking a challenging, growth-oriented organization to make a valuable contribution.

Overview

12
12
years of professional experience
2
2
Certifications

Work History

Delivery Associate

Flink
10.2022 - 12.2023
  • Product Delivery, Customer Communication, Inventory Management.

Room Service Attendant

Weisser Hase
09.2019 - 09.2020
  • Prepare room for Guests, Replenish supplies, address guest queries and requests, Room Inspections, Collaborate with front desk and housekeeping team.

Food Service

Mcdonalds
07.2018 - 08.2019
  • Preparations of food products, Maintaining Hygiene regulations, Inventory Management, Goods receive, Team lead.

Customer Support Representative

Inspire Communications Limited
12.2013 - 11.2016
  • Communicating and Maintaining Clients, System Testing, Market Study, Outbound Activities, Live Chat Support, Client Account Management.

Volunteer

Lifesaver Mission Bangladesh
03.2012 - 06.2014
  • Organize mobile medication, Lead and Train Volunteers, Build Framework for the tasks and projects, Guide fund-raising activities, Strategize methods.

Education

Master in Development Studies -

University of Passau
Passau, Germany

Bachelor in Sociology - undefined

University of Dhaka
Dhaka, Bangladesh

Skills

Certification

Enterprise Resource Planning with SAP S74HANA (TS410), University of Applied Sciences, Brandenburg, Brandenburg, Germany

Languages

English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
German
Elementary (A2)

Hobbies

Reading, Gaming, Travelling

Timeline

Delivery Associate

Flink
10.2022 - 12.2023

Room Service Attendant

Weisser Hase
09.2019 - 09.2020

Food Service

Mcdonalds
07.2018 - 08.2019

Customer Support Representative

Inspire Communications Limited
12.2013 - 11.2016

Volunteer

Lifesaver Mission Bangladesh
03.2012 - 06.2014

Master in Development Studies -

University of Passau

Bachelor in Sociology - undefined

University of Dhaka

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Nafseen Alam