NAHBILA BISCOLLETTE NWANA
Douala
Summary
Passionate ,skilled and dedicated Cashier with experience in financial softwares, expertise in cash handling,maintaining accurate records and excellent customer service,cash reconciliation
Overview
4
4
years of professional experience
Work History
Accountant
NWAMETAW COOPERATIVE CREDIT UNION LTD
03.2023 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Provided journal entries and performed accounting on accrual basis.
- Collected and reported monthly expense variances and explanations.
- Reconciled accounts.
Loan Officer
NWAMETAW COOPERATIVE CREDIT UNION LTD
09.2022 - 03.2023
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Assisted customers with completing loan applications and other paperwork.
- Maintained strict confidentiality of bank records and client information.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
Teller
NWAMETAW COOPERATIVE CREDIT UNION LTD
09.2021 - 09.2022
- Received and disbursed cash accurately on a daily base
- Reconciled Cash daily
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
VOLUNTEER CUSTOMER SERVICE AGENT
AZIRE COOPERATIVE CREDIT UNION LTD (AZICCUL)
10.2020 - 03.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Bachelor of Science -
Institut Universitaire Du Golf De Guinee
Pk8 Douala10-2022
High School Diploma -
Institut Universitaire Du Golf De Guinee
PK8 Douala10-2020
Skills
- Cash handling
- Customer service excellence
- Reliability and punctuality
- intergrity
- Attention to detail
- Discretion
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Accountant
NWAMETAW COOPERATIVE CREDIT UNION LTD
03.2023 - Current
Loan Officer
NWAMETAW COOPERATIVE CREDIT UNION LTD
09.2022 - 03.2023
Teller
NWAMETAW COOPERATIVE CREDIT UNION LTD
09.2021 - 09.2022
VOLUNTEER CUSTOMER SERVICE AGENT
AZIRE COOPERATIVE CREDIT UNION LTD (AZICCUL)
10.2020 - 03.2021
Bachelor of Science -
Institut Universitaire Du Golf De Guinee
High School Diploma -
Institut Universitaire Du Golf De Guinee
Similar Profiles
Nyako ManjangNyako Manjang
Risk and Audit Officer at Gambia Teachers' Union Cooperative Credit Union (GTUCCU)Risk and Audit Officer at Gambia Teachers' Union Cooperative Credit Union (GTUCCU)
Kevin KrollKevin Kroll
IT Help Desk Analyst at Members Cooperative Credit UnionIT Help Desk Analyst at Members Cooperative Credit Union
Nissia ThomasNissia Thomas
Loans Administrative Secretary - Loans Department at National Cooperative Credit UnionLoans Administrative Secretary - Loans Department at National Cooperative Credit Union