Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NAHBILA BISCOLLETTE NWANA

Douala

Summary

Passionate ,skilled and dedicated Cashier with experience in financial softwares, expertise in cash handling,maintaining accurate records and excellent customer service,cash reconciliation

Overview

4
4
years of professional experience

Work History

Accountant

NWAMETAW COOPERATIVE CREDIT UNION LTD
03.2023 - Current
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Provided journal entries and performed accounting on accrual basis.
  • Collected and reported monthly expense variances and explanations.
  • Reconciled accounts.

Loan Officer

NWAMETAW COOPERATIVE CREDIT UNION LTD
09.2022 - 03.2023
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Assisted customers with completing loan applications and other paperwork.
  • Maintained strict confidentiality of bank records and client information.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.

Teller

NWAMETAW COOPERATIVE CREDIT UNION LTD
09.2021 - 09.2022
  • Received and disbursed cash accurately on a daily base
  • Reconciled Cash daily
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Processed customer transactions promptly, minimizing wait times.
  • Maintained friendly and professional customer interactions.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

VOLUNTEER CUSTOMER SERVICE AGENT

AZIRE COOPERATIVE CREDIT UNION LTD (AZICCUL)
10.2020 - 03.2021
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Education

Bachelor of Science -

Institut Universitaire Du Golf De Guinee
Pk8 Douala
10-2022

High School Diploma -

Institut Universitaire Du Golf De Guinee
PK8 Douala
10-2020

Skills

  • Cash handling
  • Customer service excellence
  • Reliability and punctuality
  • intergrity
  • Attention to detail
  • Discretion

Languages

English
Advanced (C1)
French
Intermediate (B1)

Timeline

Accountant

NWAMETAW COOPERATIVE CREDIT UNION LTD
03.2023 - Current

Loan Officer

NWAMETAW COOPERATIVE CREDIT UNION LTD
09.2022 - 03.2023

Teller

NWAMETAW COOPERATIVE CREDIT UNION LTD
09.2021 - 09.2022

VOLUNTEER CUSTOMER SERVICE AGENT

AZIRE COOPERATIVE CREDIT UNION LTD (AZICCUL)
10.2020 - 03.2021

Bachelor of Science -

Institut Universitaire Du Golf De Guinee

High School Diploma -

Institut Universitaire Du Golf De Guinee

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