Nakhera Mitchell-Johnson
New Castle,DE
Summary
Enthusiastic Account Specialist eager to develop company business by providing top-notch customer service and sales support. Ready to offer 4 years' experience in the customer service industry we'll being an dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
5
5
years of professional experience
Work History
Account Specialist Supervisor
Discover Finical
11.2021 - 08.2023
- 'Managed over 50 Inbound customer calls per day. Increased stats by 10%
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Completed routine and complex account updates to resolve problems.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Collections Representative
Sallie Mae
01.2019 - 10.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used probing techniques to determine debtors' reasons for delinquency.
Event Coordinator
West End Housing
12.2018 - 12.2020
- Conducted meetings with executives to discuss upcoming events
- Raised money through various fundraising events
- Organized budgets to see where to best allocated funds
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Developed creative themes for events and created related activities to engage attendees.
Education
Bachelor Of Business Administration - partnership
Wilmington University
Wilmington, Delaware06.2020
Class Completion Certification - Business Administration
Year Up
Wilmington, DE06.2020
Skills
- Communication, Time Management, Organization skills
- Software: Word, Excel, PowerPoint, Outlook
- Customer Relationship Development
- Account Management
- Research Proficiency
- Returns and Refunds
- Client Engagement
- Schedule Management
Timeline
Account Specialist Supervisor
Discover Finical
11.2021 - 08.2023
Collections Representative
Sallie Mae
01.2019 - 10.2021
Event Coordinator
West End Housing
12.2018 - 12.2020
Bachelor Of Business Administration - partnership
Wilmington University
Class Completion Certification - Business Administration
Year Up
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