Nakiyah White
Middletown
Summary
Recent Penn State graduate with a foundational knowledge in psychology and a minor in business. Demonstrated hands-on experience through academic projects, internships, leading a college step team, and serving as a dormitory residential advisor. Developed strong problem-solving and time-management skills through work experience and leadership roles. Equipped with the necessary tools to kickstart a career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store associate/ Deli associate cashier
WAWA
10.2024 - Current
- Prepared and served deli items such as sandwiches, salads, and meats, while adhering to proper food safety and sanitation guidelines
- Operated the point-of-sale (POS) system to accurately process customer transactions, handle cash, and provide change, ensuring fast and efficient service
- Promoted store products, deli specials, and loyalty programs, increasing sales and enhancing the customer experience through upselling and cross-selling techniques
- Assisted in stocking deli products, rotating stock to maintain freshness, and managing inventory to reduce waste and ensure availability of popular items
- Maintained cleanliness and organization in the deli section, including cleaning workstations, restocking items, and ensuring compliance with health and safety regulations
- Worked collaboratively with store and deli staff to ensure smooth daily operations, including organizing product displays, managing queues, and supporting fellow team members during peak hours
- Addressed customer concerns or complaints in a professional and timely manner, providing solutions to ensure customer satisfaction
Threshold Rehabilitation Services
01.2025 - 05.2025
- Assisted in providing direct support to individuals with mental health or developmental challenges, helping clients set and work toward personal goals
- Observed and assisted with various therapeutic activities under the supervision of licensed psychologists or counselors, gaining hands-on experience in individual and group therapy sessions
- Helped track client progress, maintain case files, and document observations to support ongoing treatment planning and ensure accurate record-keeping
- Applied psychological theories to assess client behaviors and contributed to the development of tailored rehabilitation plans, supporting clients in their recovery process
- Collaborated with a multidisciplinary team of mental health professionals, including psychologists, social workers, and medical staff, to ensure comprehensive care for clients
- Educated clients on coping strategies, mental health awareness, and resource availability, helping empower them to make informed decisions about their treatment
Residential Advisor Mentor
Penn State
01.2023 - 05.2025
- Provided guidance and support to a diverse group of 30+ residents, fostering a positive and inclusive community within the residence hall
- Mediated conflicts between residents, helping to resolve issues related to personal space, behavior, and roommate dynamics, while ensuring the adherence to residence hall policies
- Organized and facilitated educational, social, and recreational events designed to promote student engagement and community building (e.g., study sessions, wellness workshops, cultural events)
- Managed administrative tasks including room inspections, incident reporting, and ensuring compliance with university policies and procedures
- Acted as the first point of contact during emergency situations, providing immediate support and directing residents to appropriate resources, such as counseling or campus security
- Served as a resource for students, providing support for personal, academic, and social issues, and connecting residents to campus services as needed
Dormitory Front Desk Receptionist
Penn State
08.2021 - 05.2025
- Greeted and assisted students, faculty, and guests with inquiries related to building policies, maintenance requests, and campus resources, providing excellent customer service at all times
- Managed check-ins, check-outs, and room assignments for residents, ensuring accurate record-keeping and up-to-date resident information
- Monitored building access by checking IDs, issuing visitor passes, and ensuring safety protocols were followed
- Responded to security issues by alerting campus security or emergency personnel as necessary
- Addressed resident concerns, including room maintenance issues, noise complaints
- Acted as a liaison between residents and campus services, communicating important announcements, facility updates, and emergency procedures to residents
- Managed and distributed dormitory supplies (e.g., keys, equipment, or cleaning materials), maintaining organization and ensuring inventory was replenished as needed
Sales Associate – Seasonal
H&M Willow Grove
05.2022 - 08.2024
- Provided excellent customer service by assisting customers with product selection, answering questions, and resolving concerns in a friendly and efficient manner
- Consistently met or exceeded sales goals through upselling, cross-selling, and promoting store promotions, resulting in an increase in overall sales
- Maintained up-to-date knowledge of products and services, enabling effective recommendations and personalized shopping experiences for customers
- Processed transactions accurately and efficiently using point-of-sale (POS) systems, ensuring proper cash handling and adherence to store policies
Education
Bachelor of Science - Psychology, Business
Penn State University
Reading, PA05.2025
High School Diploma - undefined
Freire Charter School
Philadelphia, PA06.2021
Skills
- Team leadership and event coordination
- Strong ability to prioritize tasks
- Effective verbal and written communication
- Collaborative teamwork
- Empathy & Active Listening
- Analytical problem-solving
- Effective time management
- Peer collaboration skills
- Event Planning & Coordination
- Research & Data Interpretation
- Effective conflict resolution
- Flexibility in change
Accomplishments
ACADEMIC AWARDS
Penn State Student Life Certificate of Recognition, 2021-2023
Aspiring Scholars Program Certificate of Achievement, 2022
Peer Nomination Award, 2021-2022
Certification
- Penn State Berks Residence Life
- Suicide Prevention Gatekeeper Program Certificate, 2023-2025
- Hazing prevention 101- College Edition, 2023-2025
- X-Culture Global Consulting Award
- Global Consulting and Collaboration Certificate, 2024
Awards
Penn StateStudent Life, Certificate of Recognition, 2021-2023, Aspiring Scholars Program, Certificate of Achievement, 2022, Peer Nomination Award, 2021-2022
Special Projects-Penn State University
Step Team President
- August 2023-Present
- Led a diverse group of 15 members, managing team practices, performances, and recruitment.
- Organized and coordinated events, including[ significant performances, competitions, or fundraising events].
- Developed and implemented strategies to enhance team cohesion, training programs, and performance quality.
- Collaborated with campus organizations to increase the team’s visibility and foster community engagement.
- Oversaw budgeting and manage fundraising efforts, resulting in [specific outcomes, if applicable, e.g., securing sponsorships, meeting financial goals].
- Facilitated workshops and mentorship opportunities to develop leadership and performance skills among team members.
- Black Student Union
Secretary
- August 2022-May 2023
- Managed and organized all official correspondence, meeting minutes, and documentation for the Black Student Union.
- Coordinated and communicated event details, meetings, and announcements to over [X] members.
- Assisted in planning and executing cultural, social, and educational events that promoted diversity and inclusion on campus.
- Collaborated with executive board members to develop and implement initiatives that supported the goals of the organization.
- Maintained an organized filing system for event plans, budgets, and membership records.
- Acted as the liaison between the organization and university administration, ensuring smooth communication and alignment with university policies.
Timeline
Threshold Rehabilitation Services
01.2025 - 05.2025
Store associate/ Deli associate cashier
WAWA
10.2024 - Current
Residential Advisor Mentor
Penn State
01.2023 - 05.2025
Sales Associate – Seasonal
H&M Willow Grove
05.2022 - 08.2024
Dormitory Front Desk Receptionist
Penn State
08.2021 - 05.2025
High School Diploma - undefined
Freire Charter School
Bachelor of Science - Psychology, Business
Penn State University
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