Nancy Hrivnak
Clayton,DE
Summary
Experienced and dedicated Service Advisor with a strong background in handling customer needs, providing accurate guidance on repairs and ensuring a smooth, positive experience from start to finish. Proven ability to build trust with customers, resolve issues efficiently and support the entire service team in a fast paced environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Advisor
Hertrich of Elkton CJDR
02.2019 - Current
- Educate customers on proper vehicle maintenance and create long-term relationships built on trust.
- Prepare accurate estimates for repairs and maintenance recommendations
- Coordinate effectively with technicians and management, ensuring seamless communication throughout the entire service process.
- Work closely with the parts department to expedite parts needed for repairs, minimizing downtime for customers vehicles.
- Balance high volume tasks efficiently while ensuring customers have a positive experience.
- Audit proof all repair orders to ensure accuracy and compliance with warranty policies and procedures.
- Stay up to date with all required CDJR training.
- Respond proactively and positively to rapid change.
- Demonstrate flexibility and team commitment by stepping into multiple roles during periods of staffing shortages.
- Assist in training new Service Advisors and Warranty Administrators.
General Manager
39 North Maaco
10.2017 - 02.2019
- Oversaw daily operations of a 10 member team including body and paint line technicians and estimators, ensuring high production and quality repairs.
- Hired and trained employees as needed.
- Monitored weekly P&L reports and managed expenses to ensure profit targets were met.
- Processed payroll.
- Held daily production meetings to maintain a consistent production flow.
- Increased fleet accounts by actively meeting with local businesses to offer paint services.
- Monitored and ordered paint supplies as needed.
- Quality checked all completed vehicles to ensure customer satisfaction.
Auto Body Estimator
Maaco Collision Repair & Auto Painting
01.2008 - 09.2015
- Assessed vehicle damage and prepared accurate repair estimates using Polaris and Audatex estimating software.
- Coordinated with insurance adjusters to process claims and submit supplements.
- Prepared and processed final invoices, ensuring accurate billing for retail and fleet accounts.
- Managed accounts receivable and payable.
- Managed shop production by monitoring completion timelines and preparing daily lists of cars to be completed.
Education
High School Diploma -
Smyrna High School
Smyrna, DE06.2006
Skills
- Customer Service and Retention
- Problem-solving
- Adaptability and Flexibility
- Team Commitment
- Production Management
Certification
- Certified Service Advisor, Stellantis - 3 years
Timeline
Service Advisor
Hertrich of Elkton CJDR
02.2019 - Current
General Manager
39 North Maaco
10.2017 - 02.2019
Auto Body Estimator
Maaco Collision Repair & Auto Painting
01.2008 - 09.2015
High School Diploma -
Smyrna High School
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