Nancy Wanjiru Kamau
Summary
Detail-oriented and highly organized professional with experience in operations management, customer service, and business administration. Proven ability to support daily operations, manage customer interactions, and ensure compliance with company standards. Adept at problem-solving, digital literacy, and process improvement.
Overview
14
14
years of professional experience
Work History
Operations Assistant
M-KOPA Kenya
05.2024 - 02.2025
- Resolved over 95% of customer issues within 24 hours, ensuring high customer satisfaction.
- Supported daily operations, coordinating workflow for a team of 5, ensuring efficiency and productivity.
- Supervised and maintained M-KOPA charging stations, ensuring 100% uptime.
- Oversaw the M-KOPA Mobility Shop, managing inventory efficiently and improving stock availability by 30%.
- Onboarded and assisted an average of 20+ new customers per month, streamlining the customer acquisition process.
- Ensured compliance with safety standards, fostering a secure work environment while upholding M-KOPA's brand reputation.
Volunteer
Church
08.2021 - 12.2024
- Assisted with special events and programs.
- Improved literacy rates with weekly volunteer tutoring sessions.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Sourced and distributed basic needs to the less fortunate.
- Developed business ideas to empower individuals economically.
- Provided business advisory services to small entrepreneurs.
- Offered basic digital skills training to marginalized youth.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Intern
Nairobi City Water and Sewerage Company
03.2021 - 05.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Tracked and updated complaints related to water shortages.
- Managed social media pages, ensuring timely updates on water rationing and service disruptions.
- Assisted in communication and logistical planning for water supply alternatives.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Intern
Africa Nazarene University
06.2018 - 10.2018
- Assisted in student enrollment and administrative support.
- Coordinated high school outreach programs to promote university courses.
- Ensured timely response to student inquiries via email.
Adult Literacy Teacher
Gumbaro School Kamangu
06.2016 - 12.2016
- Improved student literacy rates by implementing individualized instruction and targeted learning strategies.
- Enhanced students' reading comprehension with engaging texts and guided critical thinking exercises.
- Evaluated student performance regularly, adapting instructional approaches to address individual needs, interests and capabilities of individual students effectively.
- Offered entrepreneurial coaching for self-employment.
- Assisted in writing business plans and providing modern business insights.
Sales Assistant
Actros General Enterprises
05.2011 - 12.2011
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Advised customers on product selection.
- Managed stock levels, ensuring timely restocking and ordering from manufacturers.
Education
Bachelor of Science - International Business Management
Africa Nazarene University
Nairobi, Kenya07-2021
Skills
- Detail-Oriented Approach
- Optimistic Mindset
- Customer-Centric Attitude
- Customer Service Expertise
- Operational Strategy Development
- Digital Proficiency
- Social Media Management
- Entrepreneurial Strategy Development
- Inventory Control
Timeline
Operations Assistant
M-KOPA Kenya
05.2024 - 02.2025
Volunteer
Church
08.2021 - 12.2024
Intern
Nairobi City Water and Sewerage Company
03.2021 - 05.2021
Intern
Africa Nazarene University
06.2018 - 10.2018
Adult Literacy Teacher
Gumbaro School Kamangu
06.2016 - 12.2016
Sales Assistant
Actros General Enterprises
05.2011 - 12.2011
Bachelor of Science - International Business Management
Africa Nazarene University
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